Emergency Service

A breakdown or unplanned service issue is one of the most stressful situations a vehicle owner can face. While it isn't something anyone can fully plan for, one simple step makes the biggest difference:

Call ahead. Let the service department know your vehicle is on its way. The more notice they have, the faster they can begin planning to help you.

For the first 5 years or 100,000 km, you have access to a roadside assistance line. Program it into your speed dial alongside the dealership number -- or simply press the button located in your overhead light console to place the call directly.

Emergency Roadside Assistance  

Dealership Contacts

Service Schedule and Tips

2023 models and up require service once every two years or 30,000 km -- whichever comes first.

• For step-by-step instructions (which vary depending on whether your vehicle has steering-wheel dashboard controls), see page 168 of the Operator's Manual.

• Your dashboard computer will display a service reminder in advance of the actual due date or km point, with the countdown appearing each time you start the vehicle.

• This advance notice gives you time to book an appointment that works for you and gives the service department time to arrange any extra support you may need, such as a loaner van, pickup and return, or a shuttle ride. Four weeks' notice is ideal.

Planning ahead with your dashboard computer makes routine service appointments far more convenient and far less disruptive to your day-to-day business.

Cold Weather Fuel Tips

• Every turbo-diesel Sprinter engine comes equipped with a heated fuel filter to help prevent clogging caused by diesel gelling.

• In regions with cold winters, use a fuel flow improver from autumn onward: Part # A0009892845

• Keep the tank close to full (half or better) whenever parking in very cold conditions. This reduces the chance of fuel gelling and condensation forming in the tank.

• Confirm you're being filled with "winter" diesel. A vehicle that hasn't been driven since summer, or fuel from a low-traffic station, may still be carrying regular diesel, which can cause cold-start issues.

Dead Key FOB Battery

If the remote function on your key fob stops working, the battery is likely dead. A mechanical key is built into the fob and can be pulled out to unlock the door.

On 2019-and-newer models, slide the fob into the slot located below the centre console cup holders, near the bottom of the console, before attempting to use push-start.

Diesel Exhaust Fluid (DEF)

How to Store DEF

▪ DEF is packaged in several container types, almost exclusively hard plastic, since it is corrosive to aluminum.

▪ DEF is sensitive to temperature: it begins to break down at 29°C and freezes at -11°C.

▪ Every part of the BlueTEC system that contacts DEF is heated, so there is no risk of the system itself freezing.

▪ Store DEF appropriately and use it within its 20+ month shelf life.

Where to Buy DEF

▪ Available in various sizes, including 2 L portable containers and 10 L tanks.

▪ Sold at Mercedes-Benz dealers and most major service stations.

▪ Also available for bulk commercial purchase.

▪ Mercedes-Benz-branded DEF is not required. Warranty coverage is unaffected as long as the DEF used meets Mercedes-Benz specifications, listed in the Operator's Manual.

How Often to Refill

Refill frequency depends on driving habits, but the Sprinter is designed so DEF needs topping up at each maintenance interval.

1. DEF on most Mercedes-Benz products lasts up to 20,000 km. On Sprinter models, increased idling and varying loads mean the warning light may appear sooner.

2. The DEF filler neck is under the hood, near the front of the engine compartment, just left of centre, and is clearly marked.

3. Tank location varies by model year -- check your Operator's Manual.

4. From 2019 onward, DEF level can be checked on two gauges: one above the trip odometer in the centre dash, and one within the centre dash's screen menu. Details begin on page 127 of the manual.

All new Sprinter owners are encouraged to read the DEF section of their Operator's Manual to become familiar with these details.

Fuel Economy Tips

Diesel vehicles are typically very fuel-efficient, but load, fuel quality, and driving habits can all affect real-world results.

1. Use mainstream fuel stations for cleaner diesel with less moisture content, which also reduces maintenance needs.

2. Apply the pedal gradually when pulling away from a stop. A heavy foot off the line can increase fuel consumption by as much as 5 L per 100 km.

3. Plan stops and turns ahead of time -- easing off the pedal and coasting in advance reduces fuel consumption.

4. Avoid erratic acceleration and deceleration; a heavy foot while driving increases consumption just as it does from a stop.

5. Use cruise control whenever possible -- the computer manages acceleration and fuel conservation more efficiently than manual driving.

Driving in Poor Conditions

Your Sprinter is equipped with ABS (Anti-lock Braking System), BAS (Brake Assist System), ESP (Electronic Stability Program), ASR (Acceleration Skid Control), and EBD (Electronic Brake Force Distribution). Refer to the Operator's Manual for full details on each system.

In simple terms, these systems are designed to help keep you out of trouble. Older guidance taught drivers to pump the brakes -- today, the opposite applies:

In a panic stop, apply the brake pedal firmly and hold it there. This tells the computer you're in a panic situation, and it will apply the necessary safety systems on your behalf. Releasing pedal pressure signals the computer that the situation has ended.

Focus your steering on where you want the vehicle to go, not where you think it's heading -- this is the most effective way to maintain control.

The onboard computer can apply the brakes with more precision and force than a driver can, adjusting pressure exactly where it's needed.

These same systems assist in slippery conditions such as black ice, engaging automatically to help prevent fishtailing or spin-outs while you drive through the situation