Reviews
The service I received far exceeded my expectations. Ryan (Service Manager) and Owen (General Manager) were extremely responsive. Everyone I encountered was very kind and accommodating. It was apparent to me that the customer experience was very top of mind. I will definitely be bringing my car back for servicing and recommending this dealership!
I cannot speak highly enough about Nikki, who looked after us when we came in to get a car on lease. She was very friendly! Took her time with us! And she did her absolute best to make sure our experience there was amazing!
The easiest and most comfortable experience I have ever had. Salesman John Straker was great! No pressure, very patient! This is my first Mercedes and it definitely will not be my last. Marco Mandarino was amazing as well. When I picked up my car they made me feel like royalty. Patrick was great to deal with as well. Highly recommend! Burlington Mercedes gets an A+++++
I would highly recommend Mercedes Burlington -- I had a great experience start to finish! I leased a 2018 CLA 250 3 months ago from Sales Associate, Nikki Plant. This was my final stop after going to several other dealerships (BMW, Audi and two other Mercedes). This was by far the nicest dealership of any of the others I had been in but more importantly the customer service was of the highest caliber. Nikki was the first Sales person to take the time to walk me through all the features of the car and make sure I clearly new all options available to me. Nikki's tremendous product knowledge, honest consultative sales approach and friendly demeanour made leasing from Burlington Mercedes a "no brainer". We were easily able to work out a fair price that was inline with my expectations. Leasing paperwork was done by Danielle...it was a fast and seamless process. They were able to turn the car around to me quickly and when I went to pick it up they walked me through all the features again and made sure I was happy before I left the lot. Since then, follow up and been great and three months later I am still very happy with my decision.
I liked it a lot lots of unlocked cars
Great staff at the service department there, they give you all the time you need to explain the issue with your Benz, and it’s always resolved promptly with no delay cheers
We went to Car Nation today to buy a car. The sales person didn’t tell us anything about the car we were looking at. The Manager was very pushy and kept telling us that the car had been called up. When we asked for a copy of the sales info we waited 10 mins and still didn’t get the copy, all they cared about was selling the car that day. The seats needed to be repaired, they were worn, the brakes needed replacing, the rims were scratched and very dirty. The had 21, 000 km on it. So, we left and came to Merecedes Burlington. What a difference. We walked in and they were so nice and friendly. John our Sales Rep was very informative, helpful, calm, and not pushy at all. He took us for a test drive and understood exactly what we needed and wanted. Danielle was wonderful when helping me with the financing. She was as excited as I was when she told me the car was mine. And I got a 2017 with only 1000 Kim’s for only 6000.00 more than Car Nation was asking. I would recommend Mercedes any time. Would buy there again 100%.
Car was dropped off at 10 am for a 10:20 appointment. It was received by a greeter who acknowledged the driver, who was my wife. She was dropped off by their shuttle to the mall. At 2pm she called to inquire about the car. Their answer was "we are too busy today, but some one from service centre will contact you soon". ( never got a call back) At 4pm I called to find out about the car, and there answer was "the service centre customer care person is with another client, he will call you soon to update".(never got a call back) At 5:50 pm, I called them to pick up my wife from the mall as her phone is dead now. Their answer, "oh! Is she still at the mall. Our shuttle closes at 6 pm". Guess what they didn't tell my wife about this. It was just luck that I asked them to pick her up. So they sent some one.The best part! She gets to the showroom and the car hasn't been dealt with at all. Their answer "we couldn't locate the owner". A car bought from them and registered with their showroom, has been received by their employee, has been there 3 times because of engine light every year over the years on a 3 year lease on a brand new car and they couldn't find me! They didn't even call once. When ever they have no answer in their defense, their best answer is "unfortunately" and with a delightful condescending way "Is this your first time with mercedes?" No one communicated to any one about the owner, their car parked in the service bay, including the operators taking the call. A complete system failure. My wife spent the gas, lost 8 hours of time, traveled 1 hour to get to the showroom and is on her way back in the rush hour at 10km an hour.Way to go, Mercedes Burlington. Thank God, my lease ends in October 2018.Feedback. The service manager Ryan was exceptional and took care of us to mitigate our bad experience. They took our car from our house to fix its problems. They expressed there apologies and out did our experience, changing it from bad to good. Thanks Ryan!
This is a beautiful, modern and well maintained dealership. Their fleet on hand is diverse and the basement of AMGs is drool worthy. All of the staff and sales team I've dealt with were incredible. Of special note is Michael Vujak in Sales. He could have not been more relatable, helpful and understanding of myself and my family situation. I wouldn't hesitate to tell people to ask for him directly as I really felt like he had my best interests at heart. Highly recommended
Phenomenal dealership! This is my first Mercedes and the best experience I have ever had at a dealership. They really roll out the red carpet for you! Everyone was so friendly and welcoming. I go back often for free car washes and I'm always greeted with a friendly smile and offered a complimentary beverage. Jack Doan was my sales guy and was very knowledgeable and courteous.
Good service
Just wanted to reach out and give a big thumbs up to "Ryan Coleman".Hands down to one of the nicest buddy salesperson I met, very professional yet very friendly. I had come into the dealership without an appointment to negotiate for my favorite car and without any delay and hesitation I was taken care. Hope to purchase my next car from him soon.
Fantastic experience here, David Richter (sales rep) thank you for all your help. UPDATE after having my 2018 SL63 for about 2 months now, I am very happy. Great car, but driving a car of this caliber can be somewhat un nerving, I am constantly nervous about stone chips, and other drivers carelessness, but this has nothing to do with the dealership ! I had my differential service at 3000 km and was pleased to see how they took care of my car. I think this is a great dealership, and comparing to Victoria star in Waterloo (where I live) the way you can just drive your car in and sit in the lounge is great, Victoria star seems so out of date by comparison... I like the atmosphere, and customer service so far has been spot on.. They even spent about 40 minutes with me to try and find the best AMG cap for me to wear with the top down. I was watching them and seeing if I was getting any eyes rolling at me and I am happy to say service and parts department are TOP NOTCH... And I ended up with a great cap !! Thanks guys !
Good service. The sales staff are friendly and knowledgeable.
My best car dealership experience ever! Amazing service all around!
