Reviews
Another great experience at Mercedes-Benz Burlington, this time it was with Jeremy in their collision department. Unfortunately, I got a ding in my door and it was pretty deep. Jeremy fixed my door fast and with great, friendly service. Thank you Jeremy!
Had my Mercedes serviced at this location. My service advisor was Carlo. He stood out from the rest as he was very respectful and cheerful. I had an SBC pump replaced under warranty and he was able to have Mercedes also warranty my rear brake lines as they were in poor condition. Overall I'm very happy with my experience and will be using MB Burlington as my preferred dealer.
A very good experience with this dealership. Jack Doan was our rep and he did a great job. Highly recommend Mercedes Benz Burlington
Generally a good experience with this Dealership. My biggest gripe is that you generally have to book service appointments far in advance. I just got my third car from them. It was a fast and efficient process. A small quibble was that on this occasion I didn’t receive a gift——I did on the previous two occasions
I recently took possession of my 2020 C300 coupe. I have been dealing with Jay Chamberlain for many years now and have always been treated with respect, concern for my needs and dignity. I think I’m on my 8th Mercedes-Benz and can say I have never had a problem over a 20+ years of driving. Whenever I have service done my service representative Carlo Muraca has given me superb courteous and efficient service.....he is an asset to the organization and his years of excellent personal attention are much appreciated. I look forward to returning for regular service and will see ...
The engine is a true work horse.Docile and luxurious.
Excellent experience with Michael Vujak and Krina Amalsadia! Got a great car, great deal and great service.
It was a absolute joyful expierance dealing with representative Mikhal Pilarski. Knowledgeable and explained all options clearly to me. After test drive I knew it was the car I wanted. So worked out cost of car.I picked it up on June 25,2020. Michal once again went over car outside, instruments in car and driving informaton. Helped set up my phone and a few other things. I highly recommend Mercedes Benz Burlington
I dealt with Jay and Michal. They were both amazing. I spoke with 5 other Mercedes dealerships around the GTA and the Halton region and I found Jay was by far the most professional, consistent and honest person. He gave me the best price the car I was selling and the lowest price for a new car. Instead of coming at me with prices that I would have to haggle over like every single other Mercedes dealership in Ontario, he gave me the best price upfront. In fact, he was the only Mercedes rep who offered to buy my car and ...
My 2017 E400 is the 3rd car we have bought and had serviced at M-B Burlington. I always feel 100% satisfied with the service and treatment I get from MBB. Twice I have had repairs done that came in much less expensive than I had expected. This is the best car dealer I have dealt with.
Thank you to MB Burlington for the delivery of my new car during the COVID-19 pandemic! I cannot say enough about Mike and Krina for their exceptional care, support and service. A driveway delivery with paperwork signed and plates transferred! This is my 2nd vehicle from this dealership and I highly recommend them. Thanks for taking care of me team - greatly appreciate it!! I will book an appointment now for my full delivery!
I recently picked up my new car wanted to share my feedback on the experience provided by both Jay and Mike.In every possible way these 2 exceeded my wife and my expectations. Their personal, human-centric approach made our journey purchasing and delivery simply wonderful. It should be mentioned that I have been a loyal client of the other dealer in the area for over 15 years and level of service I received this location was unparalleled. I was trying to get someone to call me back at the other dealer about this car and got frustrated when I didn't hear back, ...
I could not have been happier to lease a 2020 CLA-Class from Mercedes-Benz Burlington. From start to finish, the customer service was world-class and befitting of the Mercedes brand.Gary Kirby was my sales rep, and he did an excellent job with helping me make a decision, guiding me through the months-long process, and keeping me posted on when my order would arrive.Krina did a fantastic job with explaining the financials and helping me decide which protection plans to get. She was very patient with all my questions!Lastly, the day I picked up the vehicle, Lucas quickly got me ...
great service, Fast and easy
My service advisor Andjelo is really impressed me, whenever I have any issues with my vehicle he is always willing to help me and explained the reason caused the issues to me into very details. I experienced a bit of rattling issues with my inside front side passenger door trim, I explained to Andjelo and Andjelo immediately brought this attention to the technician and founded the door trim has a defect. Although it tooks Benz 5 months to manufactured the parts , but Andjelo always keep me posted the process details. And got my defect door trim replaced immediately after they received ...
We go for E350 , excellent salesperson , and services
Great brand, excellent dealership and top notch team.While everyone is there to assist you when you need it, no one is pushing you which Is great. Have to acknowledge Jack Doan for his skills, knowledge and honesty. He was very pleasant from start to sealing the deal.Lucas also is very friendly and knowledgeable. He made my car delivery experience very smooth.Thanks to all the Team at MB-Burlington.
Very Good experience over there.Staff is very Friendly & always ready to help.
I’ve been a customer with Mercedes Benz Burlington for about 5 years.. my experience has been beyond amazing.. the staff has always made me feel welcome and distinguished ...they always go over and above to tend to my every need.. our sales rep. Jack D. Was extremely helpful and was always available when I needed him and he found my perfect cars for me... the service team is like no other, Moe S. My service rep. is very professional and extremely helpful.. I very much appreciate the personal shuttle service, very professional and kind drivers.. the Q Spa is exceptional, ...
Just as fabulous as before...I rarely need their help, but,when I do, I am treated well and my ml320 cdi, is treated even better
I absolutely LOVE the spa here , they have so many amazing products and services.
Great Service every time
We didn't purchase our car at MB Burlington but when I have taken it in for parts and/or service, I have always been impressed from the service that you receive the moment you walk in the door. While we were waiting for our car we walked around the dealership (as we usually do when we are there for service). We are always impressed by the service and attention of the salespeople. They acknowledge you but also don't follow you around so it allows for a very relaxing experience. If we have a question about the cars we know where ...
Nice and clean
It is the best Benz dealer ever!
I've bought my fair share of cars and I have to say that MB Burlington was the best buying experience I have received. Right from when I only had one hour to come out from Toronto to test drive a car. Jack made sure I was in and out and they appraised my vehicle. We agreed on a price and there was no pressure on the sale. Picking up my car...brought my two kids and there was a huge bow on the car in the showroom. I bought an A Class and they treated me like I bought a ...
First class treatment!
Excellence customer service with state of the art dealership!!!
Big selection well price
Best in business. Professional dealership
This is the best place to purchase that vehicle you always wanted.They make it happen. See John Mark, down to earth, no pressure. The best guy got deal with. He is 5 stars.Nice people there.
A truly excellent experience with a customer service team that follows up with ALL details.I am truly pleased to service and buy my parts at Mercedes Benz Burlington!
Class service first time at a Mercedes dealer for service, very professional and friendly service. Complimentary car wash, shuttle service all adds to a great service and customer satisfaction. Love taking a look at those new cars while you wait.
I had an amazing experience buying my first AMG SUV yesterday. Starting with the very welcoming and helpful sales staff to Lucas, the vehicle delivery specialist. Upon my arrival, everything was explained and all my questions were addressed. I left the dealership very happy. Thank-you to everyone at Mercedes Benz Burlington.
Good guys
Just left Mercedes today and honestly I’m soo happy with the service I received in regards to repairs on my car. Jeremy and Jason the Service Managers are absolutely amazing; Thank you both for going out of your way to help. I bought my c300 3 years ago and the service has been the best since day 1. Thank you again
Good shop
Best service!
Friendly staff quick and responsive service
I called in to book a service appointment for my vehicle and John was there to assist me. He answered all my questions and made sure the timing was stress free as I am a full time student and work full time. I would give 10 stars if I could, I definitely would recommend getting your service done at Mercedes Benz Burlington. Thank you again John!!!
Picked up parts for my van ... quick response .
I went to check out cars. I loved being there. Very friendly staff and it's just beautiful
Great to deal with right from the start to the end. Very Very Professional! John, Julie, & Lucas made the entire buying & pick up process seamless. Would not hesitate to recommend.
5th Mercedes. Very good delivery experience with Lucas. This guy is passionate about his job and the vehicles he sells. Very well done !
First class reliable service but hard to get an appointment and you will pay $$$$
Nice set up and friendly staff.
Fantastic experience from beginning to end!I recently bought an A-250 hatchback and I could not be more please with the staff and this dealership. I had previously hesitated to buy a MB due to what I assumed would be a snobby attitude associated with the brand but I could not be more wrong! There is a huge difference between luxury and elitism and this MB was all about the luxury without any of the snobby attitude that I wanted to avoid. Every staff I interacted with here was extremely professional, friendly, knowledgeable, helpful, polite and enthusiastic. They all seemed ...
This Mercedes-Benz Dealership in Burlington is far and above service and professional attitude! Thank you for your help and expertise!
Great Service and great work!
The dealership and the staff provide great service.
Tremendous service! Staff were attentive, provided above expectation service, were able to resolve the sensor problem and get me on my way quickly! Comfortable lounge environment with full service. I would highly recommend Jason Genier and the service department at MB Burlington! He looks after clients!
Wonderful Experience. The service manager was very helpful & knowledgeable will be returning to this location because of him. Excellent service, professionalism & incredibly friendly. All smiles
I cannot say enough about the exceptional service I received from Mercedes Benz Burlington. I had an issue with my car that had been in repeatedly to another location without resolution and feared I would have the same outcome in Burlington. The team in Burlington would not give up until they found the solution and I couldn’t be more pleased. I won’t go anywhere else from this point forward! Thanks Burlington team!!!
Great cars out there super super cars
Very nice dealership. They have a full array of services. Coffee shop, and other amenities.
Second visit was better than the first.
One the most mind blowing dealerships I’ve ever been to! From automotive to a full shopping experience this place is one unique location that you should go visit!
very different car dealership very clean and friendly people if I become rich one day thos is my car coming from
Great Sprinter Service. I have always been able to get my van in quickly for urgent service rather than being told that the next available opening is in a week or more, like I have experienced at other dealers. If I'm not mistaken they have dedicated Sprinter technicians and service bays which means that your van will be fixed quickly by people who work on Sprinters all of the time.They also have a dedicated Sprinter Service Advisor who is very knowledgeable about Sprinters. He can give real answers rather than assuming its the same answer it is for other ...
Thank you Mr. Ken. Very conveniently located. Special Thanks to Rayan! I service My GL at this dealership. Thank you behind the Sean’s who to all those who work on my vehicle from start to the end. It has been great satisfaction & pleasurable experience for years of bringing my vehicle here for service. You have kept my vehicle performing at its peak. It still drives great. Thanks for special customer loyalty discounts.Your recent policy change on purchasing only parts at parts counter about customer loyalty discounts was probably not a good idea. I came in late around 6:00pm ...
Amazing experience! My friend and I had an awesome time here from the start to the end! Our staff Chris, Meghan and Alex was very nice and find out our needs and their friendly attitude made our experience very enjoyable! 100% would come back!
Fantastic dealership & staff! My wife and I wandered in after work one evening without an appointment and were quickly helped by Nikki who was patient and incredibly friendly... even when we ended up having to stay after closing for her to finish our quote. From that evening forward every experience we've had with Nikki, Krina, Marco and the service department has been incredible. They have an unparalleled atmosphere for a car dealership and after 9 months with our C300, we know where we'll be going for our future cars.
Highly professional and honest. Recommended!
Quality service and fantastic attention to their clients. It's a pleasure to know that their service extends well beyond the day you drive the car off the lot. Highly recommend MBB if you're in the market for a MB vehicle.
Got the Platinum detail package from these guys. My car looks amazing. Thanks Mercedes.
Clean and great location. Staff leave you alone until you give the signal .. Love being left alone until I'm ready.Service department is well run.
I’ve been dealing with mb Burlington for a while now. Just recently I came in with my mom shopping for a new glc43 amg. Chris in sales was amazing. Super patient and knowledgeable. We pulled the trigger and couldn’t be happier. The car is absolutely amazing and so was our buying experience. Every time I come in to buy parts for my c63 the guys behind the counter are extremely helpful. Not only selling me parts but also answering all my questions. Being a young guy dressed in work clothes it’s rare when dealers treat you with ...
Brought my car in for service and as always the staff there was accommodating and professional.
