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They are really helpful! Jill got my service appointment booked without any hassle and was super smooth! Mo got me in for an emergency appointment when I just walked in without any appointment. Even when they mentioned my car may take a while to get fixed they still got it done in less than 48 hours!! Super helpful staff.
Wonderful customer service! Lots of customer parking spots too. Place is clean and staff keeps asking if you need coffee..😊
Excellent service and a beautiful showroom. Still cant get over how clean the shop is as well. Bringing our fleet vehicles in usually isn’t a desired expense but this location makes the visit a bit easier to deal with. Sales and finance also were great with our four purchases thus far.
Wonderful experience. Jack Doan explained meticulously and patiently. He also took us for a test drive. I am very satisfied with his team.
It was the best decision I made purchasing a vehicle-E400 Sedan from MB Burlington. From the minute I entered the dealership, I was greeted by the lovely, charming and hospitable ladies who welcomed me and immediately offered me a beverage of my choice - I felt important and pampered as I await the availability of a sales consultant - GREAT PUBLIC RELATIONS SKILLS was on full display. I was escorted to Jack, and my purchasing experience, was nothing short of excellent. Jack was very knowledgable and skilled at what he does - thanks Jack for answering all my questions and ...
Very friendly staff. Jack was very helpful in assisting us with purchasing our new car. We were welcomed with a warm greeting and offered a drink while we waited. Great service.
Since we purchased our Mercedes-Benz GLE, we have almost exclusively serviced it at MB Burlington. The primary reason for this is Andjelo Franjic. Even though we bought the car in Peterborough and live in the GTA, the drive to Burlington is made worth it by the superior level of service and expertise that Andjelo always provides. He makes the customer feel confident in the service team, and by extension, creates confidence in the brand.
This is an amazing dealership. All the comforts of a high end hotel. Spa, cafe…friendly incredible staff. Got my car 10 years ago and still getting the best care from my sales and service team. Highly recommend this dealership to anyone.
Above & Beyond Service, I admit when my wife bought her 2010 GLK from Mr. Jack Doan several years ago at the Mercedes Burlington Dealership I was a bit skeptical about the age of the vehicle. However her GLK is still in great condition and can pass for a much newer vehicle. I highly recommend him for your next Mercedes purchase. My wife has always brought her car there for service and she has always been happy. When it was time to get my 2016 GLE looked at for service I also knew Mercedes Burlington offered shuttle service so I decided to ...
What an absolutely great dealership. I would highly recommend them. Right from the start we were treated extremely well. Starting with the team at the front desk, to Patrick who sold us the vehicle and Nicole walking us through the details. Then when we picked it up Sabrina helping us get all set up and Steven who spent time walking through all the details and features. As we were leaving Patrick came up and walked us to the car. The best dealership experience we have ever had by far. Thank you to everyone at Mercedes-Benz Burlington - Ed and Lorrie.
Wow great service!!! My 2014 Sprinter 3500 went into limp mode and I was down and out. This truck is how I make my living. Mike and the Sprinter team had it diagnosed the same day and out the door before noon the next day. A complete turbo replacement and it was all done under warranty. Thanks again Mike and the Sprinter team!!!
Delivery Specialist - Steven - he was so professional and caring, listened to my questions intently and answered all questions in a manner which helped me understand. Great Employee
I recently purchased a car A220 2022 and I am happy with my experience. From the moment I walked into the dealership, I was greeted by friendly and knowledgeable staff who went above and beyond to assist me. Overall, Jack Doan was extremely helpful and listened to what we were looking for. He was able to give a price within our budget. Thank you Jack and the Mercedes team for a positive experience I would highly recommend this location.
I had a great experience with the Mercedes Benz dealership in Burlington. I am so happy with my purchase, it was a good price in the area. All of the employees were really nice especially Jack Doan, he was really helpful. He was great at communicating and understanding what we wanted in the car. Thank you so much Jack.
Had a great experience buying my new Mercedes from the Burlington Dealership. (Bought my first one there also) From the moment we walked in , everyone was so friendly and helpful. They make you feel like family! Our Sales Specialist Mike Vujak was so helpful, knowledgeable and made the whole process a great experience. We highly recommend Mike V. and this Dealership if your looking to buy Thanks again to everyone at the Dealership who made us feel so welcome!
Thank you for Sabrina Wang's amazing service. She was very professional, patient and friendly at all times. She provided very detailed and specific information regarding the car's functions. I enjoyed my time here!
Just purchased my wife's new GLB and wow what an incredible experience (1st time at MB Burlington). Having bought dozens of vehicles in the last 25 years I wish I can give Jack Doan and the team behind him a 10 star review! From sales to delivery to after care and accessories these guys are the real deal and genuinely interested in great customer relations/retention. Thank you for all your help Leva Butkevicius, Krina Amalsadia, Steve Roman and Randa Aad. Also, Qudra Nabizada from parts did a great job to help setup the roof rack and cargo box!
Great service
My existing car was starting to give me some trouble and I took this opportunity to look into getting a new one. I was in the market for something that would be reliable, comfortable and a bit “higher-end”. I also needed something within a very short time line (no more than a month). I was debating between several makes, and after having a discussion with Jack Doan, he convinced me that the GLA250 would meet and exceed all my needs. He was very considerate of what I asked for and had my budget in mind. He is patient and really ...
Had a great experience visiting the dealership for the first time a few weeks ago. All the receptionists were very accommodating but specifically Evelyn. She welcomed me with a smile and offered me something to drink right away. I will definitely be returning to look into more vehicle options at this dealership!
I recently upgraded our second car for a bigger more family friendly model. Jack Doan was very helpful, available and listened to what we were looking for in our new car. He kept a very open line of communication throughout the process and made it exceptionally easy to move forward. On the day of pickup, we were blown away by the customer service we received. Steve Roman and Leva Butkevicius made the day delightful. We were given an in-depth walk-through and process was extremely easy. This is my personal first Mercedes purchase but it will not be my last with ...
A great overall experience purchasing my vehicle at this location. Patrick is amazing to work with and is the best at what he does!! The staff were all very friendly and helped me ensure I left with a satisfied experience. Thank you so much to Patrick and the Mercedes team I highly recommend them and this location as they genuinely care about the customers!
This Merc dealership is exceptional. We bought out first dream Merc car from here, and the experience was amazing. Right from the first step we walked in and talked to Mike, till we bought the car, we felt like the Merc team is there for us, to listen to all our requirements and tailor the options of car for us. If you are planning to buy a Merc car, this dealership is a must visit.
Look for Mike V. when buying a Benz here! He is simply amazing, makes the process easy and less stressful, he's honest, and goes above and beyond for his customers. Very knowledgeable, straightforward, and didn't try to hide anything. When I mentioned any concerns, he was quick to address them with no hesitation. No matter the time of day, he was always available to answer any questions that I had. He helps you make a well informed decision that's right for YOUR specific circumstance and is a joy to be around. Not to mention his ability to ...
I have purchased two cars now from MBB and have dealt with Mike Vujak. He is very knowledgeable and will provide excellent service. I will continue to do business with MBB as the entire dealership is very friendly and professional. The entire sales, finance, and service teams are very pleasant to deal with. The Q cafe is a great place to wait while your vehicle is at service. I will not hesitate to recommend this dealership to anyone who is looking to purchase a car, you will not regret it!
Amazing experience from start to finish! Would highly recommend!
Patrick Gaughan is attentive, knowledgeable and goes the extra mile (offered to bring vehicle to me to test drive). A very professional yet fun experience at MB Burlington with him. Highly recommend him!
I had an excellent experience with Mathew Foster in Auto shop and the front reception in month of Feb. I dropped my car for repair and I received an excellent customer service. I was supposed to get a rental car for few days but due to snow storm the rental car wasn't available. The Mercedes Benz Burlington provided me with in house car and made sure I am safe and comfortable during the stormy weather. I am grateful for the nice gesture and generous offer from the Front desk administration and Mathew Foster. I highly recommend the Burlington Mercedes ...
This dealership is definitely a destination to visit. The team is very welcoming and helpful.
Best service & sales team. 100% recommend.
My only business with this dealer is facilitating MB Burlington’s services to arrange a deal on a car that I was selling to a private individual. I have a wide array of experiences dealing with all sorts of brands across the globe personally, and via business. From 100k USD to millions. Burlington’s facilities are top notch. Speaking with a detailer (Ryan) to the cafe coordinator (Bo), everyone was welcoming and displayed admiration for the GM. First time I’ve heard an appreciation for management across the board, willfully. I was dressed as an unassuming person as well- to ...
Very friendly.
Our recent experience at Mercedes Benz was wonderful. Jack is the best he is very very helpful. I really appreciate the customer care provided by Jack at MB Burlington .
I can’t indicate what an exceptional experience I received from Mercedes Burlington. Jeremy went above and beyond to assist me dealing with my insurance company and expedited my repair so I would not be without a car. If you are thinking of buying a Mercedes from this dealership, you will encounter an exceptional customer experience.
This dealership's service department restored my confidence in humanity great job please keep it up Very satisfied and happy thanks
It was great, special thanks to Muhammad (Mo) Sakaji - who helped me fixing/repairing defualted front excel causing humming/thud noise. He is great in understanding customer's need and provide solution to the best of customer's satisfaction. Thanks Mo and Thank Mercedes- Benz, Burlington for helping customers and keeping them happy.
I love MBB and appreciate all their attention to details for me. My advisor Mo Sakaji, very helpful and does everything he can to make my experience enjoyable. He has taken an effort to know me and personalize my service appointments. Each person greets me with a smile and I'm always offered a beverage. I appreciate the car & mats washed each time. It's the little things!
Mo Sakaji snr service advisor, hes and amazing guy ,so helpful and knowledgeable and knows his stuff. Leaving our cars for service is so smooth and no one's times wasted. Highly recommend the place and dealing with Mo.
I had the best experience ever with Mercedes Benz dealership in Burlington. They could figure out what was wrong with my car. I would like to thank Mr. Mo Sakaji the Senior Service Advisor, who was very professional, honest and patient and listened to my concerns. He also offered a great discount on the replacement parts and the service. He really made more than what I really expected. Thanks you, Mo. You really did a great job. I would like also to thank Ms. Leva Butkevicius the Customer Relations Manager, she is a very nice and helpful professional manager who ...
We recently had a great experience with this dealership. From the start at the customer service desk, Vanessa greeted us with a kind and warm smile. Chris X was the seals rep from start to the end, great service, explained every option we could get, not pushy, quick in responding to the emails, great follow up with some minor issues, absolute outstanding service. Unfortunately I didn’t catch his manager’s name, he was very helpful and made our negotiation very easy. Nicole the business manager looked after the application and financial services in a quick and timely manner. Steven, ...
Mo is a pillar at Mercedes-Benz Burlington. He always goes the extra mile and makes my experience at MBB better every time I go. He and his team are true professionals. I would recommend anyone who is looking to buy a Mercedes to visit Mercedes-Benz Burlington. You will be happy you did. Drew
I just bought a GLE 450 and was very impressed with the team. Jack helped a lot with the whole process and was very responsive. It was such a great experience! the entire team that helped, including Krina, was very dedicated and knowledgeable. Also shout out to Tudor for running such an amazing operation!!
Wonderful guys … very prompt and honest with their fixes. The headlight moisture issue in my GLE450 was looked into right away and was fixed with a replacement headlight in just under 3 hours… The best Benz Dealers in GTA.
Incredible experience. We have just bought a GLE 450 and were very impressed with the reception we got. We received a very warm welcome from Randa and then Jack Doan helped us find a very good car. 5 star experience! Randa and Jack made us experience what Mercedes is all about!
Had the pleasure of working with Jack Doan for a new car purchase, it was such a wonderful and amazing experience! I was truly impressed with the level of dedication to the customer experience not just by Jack but by the entire team that helped, including Krina, Steve and Sabrina. The team goes above and beyond and I couldn't be more impressed A+++!
Jack is a super nice guy. Like the friendly service here.
various varieties of Mercedes cars are available
Came in just for a quote, mechanic Matt gave me a ton of useful advice and helped me with the issue on the spot. I would come back for service in a heartbeat. Thanks again Matt!
I purchased a GBL 250 for my daughters this summer. The experience has been perfect. The entire team at Mercedes Benz Burlington and especially Jack Doan have really treated us special.
If you own sprinter van this the best dealership in ontario...after trying 4 or 5 different dealerships over the years finally I found the right place...they will try to help you to get your van in the road specially if u own multiple vans ...Matt the service specialist deserve raise ... helpful and his knowledge its appreciated..If I can I would give this dealership 10 stars if I can ... thank you and keep up the great work...Matt probably the best service advisor from all gta mercedes benz dealerships..great example of helping the costumer with smile..having fleet of refrigerated ...
Very impressive experience with the service and Jack is super nice with following up after the sale to see everything is ok with the car. Thanks Jack. We love the car.
Thank you Steven for the excellent service. Very happy with my service appointment.
So far is the best experience ever.Very professional and knowledgeable,Kirby.Thank you for your service. Highly recommend.
Really appreciate Chase Davis from Mercedes-Benz in Burlington.Like the service there
Mercedes Burlington is a great location with helpful service and assistance! Jack Doan was great at taking care of all of our questions and helping us purcahse a new car!
Matt, from the Service Department, is professional, friendly, and so good at what he does. Thank you.
I got my 1st MB here
My husband and I got the best service ever at this location. We were pleased with the staff. In special Jack and Stephen. They went above and beyond making our first Mercedes so special. They took the time and effort to show us and explained all the features. They were kind, respectful and professional. I recommend this location to anyone interested in being part of the Mercedes family ☺️
I brought my car in to this dealership for a check engine light. They diagnosed the problem as a faulty check valve in the crankcase with a quote of approximately $2000 for parts & labour, given that the vehicle is 6 months out of warranty. I spoke to Mo (or Moe) who then informed me that because I was loyal customer, they would see how they could help out. The following morning Dana calls me to let me know that to reward my loyalty, the dealership would cover 50% of the cost of parts & labour for this repair. I was very pleased ...
I bought a car for my dad from Garden Motorcar. Great organization to deal with. I strongly recommend you buy a car from them.
Good quality
Awesome
excellent service, not pushy, Colin and Ian were awesome to deal with. Loving my new Honda Civic.
This review is for Steve Roman. I recently had a question in respect to my vehicle. I asked Steve to look into this matter for me and he went above and beyond what I had asked for. He was very extremely helpful, answered all questions and explained everything to me thoroughly. Kudos to Steve! Mercedes Burlington is very lucky to have an employee like Steve. Carmen Lucci
Amazing set of wheels. Staff are friendly and very informative, know a great deal about each vehicle and its performance. Made it very easy to make a sensible and reasonable choice.
I had the pleasure of working with Mike V. In sales at Mercedes. He managed to get me exactly what I was looking for and made everything happen so smoothly. He went above and beyond in meeting my delivery date and managed to get me back on the road quickly! I highly recommend him to anyone looking to buy at Mercedes-Benz Burlington. Thank you to all the staff that came together to make this deal happen!
This is my preferred service shop for my Mercedes. Fabulous facilities and great service from Peter Csurkay. Very satisfied.
I recently got my 2015 E250 Bluetec warrantied here for the bluetec field measure. A month prior, I requested to book an appointment. Peter Csurkay called me, listened to me patiently even though his team was busy with many similar calls. I received reminder notifications which is helpful. Once I dropped off the car, Peter kept me informed as to the status of the service and kindly asked if it was okay to keep the car for extra time than originally planned. I have a camera in my car, so I saw that the team cleaned the car. I also saw ...
I recently purchased my new GLC Coupe from MB Burlington. Mike Vujak is an amazing sales person. He answered all the questions and help me find the right car I wanted. A shout out to Nicole for making the finance process very easy and smooth. Enjoyed dealing with the staff. Will definitely recommend this dealership to everyone.
I was going to buy a vehicle from this dealership... sale guy was awesome (Chris Xin) the FSM was more than amazing (Krina Amalsadia) but what ended up killing the deal was the fact that I waited for almost 2 days for The CPO sales manager to give me a call back. I work in this industry... customer service but more importantly communication is key... I ended up buying from MB London. I am still giving 5 stars because I'm sure that this is a one off situation and isn't the norm... but overall the experience was great.
I bought a 2012 SLK-350 from a dealership in Montreal, a goreous car!!. Drove the car back to the Hamilton area but the car had issues. Montreal instrucked me to take it to Mercedes Burlington to be checked out. All I can say is WOW!!!. The service rep assigned to my car was Mo Sakaji and what a job he did, great communication. He worked directly with the dealership in Montreal and resolved ALL the issues under warranty, nothing major, but now the car is amazing. I can not streess enough how the dealership, especially Mo, gave me one of the ...
Unfortunately due to an unfortunate mishap, I needed to have repair work done on my new Mercedes. I can’t tell you enough how pleased I was from start to end! I reached out to my sales associate, Jack Doan, that knew how upsetting this mishap was to me and Jack made sure that I was in great hands with his team in getting the repairs completed. Jack always puts his clients first and continues to think like a customer. Jack is extremely professional and is a true asset to Mercedes. Top notch service! I was then introduced to Jeremy ...
Top tier service. Krina and Gary ensured that we got the best deal out there. I really appreciate their help. It would have been an even better experience if we got some merch/swag like another Mercedes-Benz dealership gave when we bought our first car.
Jack Doan should be the guy you talk to about your car needs at Mercedes Benz Burlington. I can tell he cares about the customers needs and not just his sale by the service he provides. Everyone as well has been pleasant to me from the reception to finance, shout out to Krina for getting in my approval quickly and setting everything up for me until my car arrives. Still waiting for my car as it was a factory order but stoked with my decision i did not choose mercedes benz oakville.The guy at Oakville was just trying to ...
Amazing customer service and they take care of everything you can ask for. Not one thing that I. An put my finger on to complain in my 3 visits
Just an absolute pleasure . Piece of mind . Polite ,even though I've heard stories my experience has been 👍
Hands down the best Mercedes dealership around! What a difference between being privately owned versus corporate. From customer care and satisfaction down to quality of service. Mo our service advisor was awesome and so was the helpful ladies at the reception desk.
Had great experience with sales and service, highly recommended
Exceptional service and professionalism.
My sales person was Jack Doan. This guy is truly excellent and truly showcases the great customer service of Mercedes Burlington. I went in there to test drive a car, at the time I was considering other options. However, due to the excellent service I received at this location, plus the excellent car quality. I focused solely on Mercedes and closed all other options. The entire team here is great. From the customer service ladies at the front desk who are just awesome to the service and parts manager David to the Senior Sales manager Jon, and the finance Manager ...
Our salesperson was Gary Kirby. He was very attentive, informative and ready with an answer to any question. The showroom is very friendly and inviting. The transaction so far has been very smooth and easy. I will keep my fingers crossed for the delivery process in a few days.
Great service department. Mo always takes good care of our cars.
Chase was a huge help when purchasing our first sprinter!
Always a great experience to be there...
A very welcoming dealership, and Jack Doan knows how to make it a 5 star experience! Always very attentive, goes above and beyond not only to secure the exact car you're looking for and get you the best deal on it, but also to support and walk you through the ownership experience. Highly recommended
I own an HVAC business and we were lucky enough to get busy really quickly. Well, we needed a new van asap. We went to all the other dealerships....every single one of them was a 90 day wait. So I went online to "build & price" a Sprinter. That night, about 2 hours after I submitted it, I got a call from Chase. He told me they had what I was looking for and we went over my options. Didn't try to upsell me on anything. We did the deal over the phone. When it came time to ...
I took my GLE in because were were having issues with the keyless entry system. Burlington Mercedes was able to get us in more than a week sooner than the alternatives. Our advisor Carlo did a fantastic job in keeping me up to date on progress and letting me know what they were looking into. When the service was complete and I was picking it up, Carlo spent time explaining what they had found through diagnostics, and what they had done to address the problem. Highly recommended!
I had a great experience purchasing my brand new Sprinter van through Chase Davis. He took his time to get to know my needs for the company and helped me pick a van that suited my needs.
Purchasing our new sprinter van at Mercedes-Benz Burlington has been a great experience .The team approach led by Chase Davis resolved design and specification details effectively, and made the process stress free. Thank you Chase for your personal attention and support and I highly recommend Mercedes-Benz Burlington as great place to purchase a vehicle.
Chase Davis was outstanding , in particular the small things like letting me test drive the vehicle by myself , getting floor mates, to giving updates on the delivery of the van. He did a great job!
Chase was the sales representative who helped me in purchasing a sprinter. He was very professional and during the process whenever I had a question, he was always there to lend a hand. He was also very patient, polite and diligent. I highly recommend him to anyone.
Our team runs Mercedes Sprinters & Metris’s - we’ve dealt with other Mercedes-Benz locations, but the service at Mercedes-Benz Burlington from our representative, Chase Davis, has been incredible. Chase has taken great care of us to ensure our business has the vehicles to keep our team going. Chase has worked hard to ensure we receive great value and continually follows up to ensure we’re doing well. If you’re looking for a new Sprinter or Metris, do yourself a favour and give Chase a call.
Had been experiencing a very specific CEL for the past few years under certain circumstances with my SLK55. It did not affect driveability (until I had it repaired and then I noticed AFTER the repair that it DID affect driveability--specifically acceleration, shift changes and a rattle which were determined to be all related). I could clear the CEL but it always returned (under WOT). Booked my appt on a Wednesday got in on the Friday and got my car back the following Wednesday. It's like a different car now with no CEL now under that specific circumstance. Peter was ...
Excellent service!!! I would recommend it. The people are always nice. They took the time to listen to my concerns. I would go back. thank you.
I just serviced and detailed my car, great experience overall! The interior of my car looks new again and the outside paint looks like glass. A big thank you to Jeremy and team for taking such great care of my car.
The one star reviews are garbage ok the service and staff are the best ,like the commercial : The best or nothing.5stars plus. Excellent experience
My parents recently bought a GLC300 from this dealership. Everyone here are very friendly and helpful. Our sales representative - Ryan Coleman is a very polite and knowledgeable gentleman. With his help, we found the exact SUV we need. When the day came to delivery, there is some issue happened to the vehicle's appearance, but the managers rescheduled the delivery and fixed the issue quickly. There is also a Mandarin speaking delivery expert who helped my parents with the delivery. My parents are satisfied with their experience in this dealership. Thank you Ryan, you deserve a five star review. ...