Reviews
My 2017 E400 is the 3rd car we have bought and had serviced at M-B Burlington. I always feel 100% satisfied with the service and treatment I get from MBB. Twice I have had repairs done that came in much less expensive than I had expected. This is the best car dealer I have dealt with.
Thank you to MB Burlington for the delivery of my new car during the COVID-19 pandemic! I cannot say enough about Mike and Krina for their exceptional care, support and service. A driveway delivery with paperwork signed and plates transferred! This is my 2nd vehicle from this dealership and I highly recommend them. Thanks for taking care of me team - greatly appreciate it!! I will book an appointment now for my full delivery!
I recently picked up my new car wanted to share my feedback on the experience provided by both Jay and Mike.In every possible way these 2 exceeded my wife and my expectations. Their personal, human-centric approach made our journey purchasing and delivery simply wonderful. It should be mentioned that I have been a loyal client of the other dealer in the area for over 15 years and level of service I received this location was unparalleled. I was trying to get someone to call me back at the other dealer about this car and got frustrated when I didn't hear back, ...
I could not have been happier to lease a 2020 CLA-Class from Mercedes-Benz Burlington. From start to finish, the customer service was world-class and befitting of the Mercedes brand.Gary Kirby was my sales rep, and he did an excellent job with helping me make a decision, guiding me through the months-long process, and keeping me posted on when my order would arrive.Krina did a fantastic job with explaining the financials and helping me decide which protection plans to get. She was very patient with all my questions!Lastly, the day I picked up the vehicle, Lucas quickly got me ...
great service, Fast and easy
My service advisor Andjelo is really impressed me, whenever I have any issues with my vehicle he is always willing to help me and explained the reason caused the issues to me into very details. I experienced a bit of rattling issues with my inside front side passenger door trim, I explained to Andjelo and Andjelo immediately brought this attention to the technician and founded the door trim has a defect. Although it tooks Benz 5 months to manufactured the parts , but Andjelo always keep me posted the process details. And got my defect door trim replaced immediately after they received ...
We go for E350 , excellent salesperson , and services
Great brand, excellent dealership and top notch team.While everyone is there to assist you when you need it, no one is pushing you which Is great. Have to acknowledge Jack Doan for his skills, knowledge and honesty. He was very pleasant from start to sealing the deal.Lucas also is very friendly and knowledgeable. He made my car delivery experience very smooth.Thanks to all the Team at MB-Burlington.
Very Good experience over there.Staff is very Friendly & always ready to help.
I’ve been a customer with Mercedes Benz Burlington for about 5 years.. my experience has been beyond amazing.. the staff has always made me feel welcome and distinguished ...they always go over and above to tend to my every need.. our sales rep. Jack D. Was extremely helpful and was always available when I needed him and he found my perfect cars for me... the service team is like no other, Moe S. My service rep. is very professional and extremely helpful.. I very much appreciate the personal shuttle service, very professional and kind drivers.. the Q Spa is exceptional, ...
Just as fabulous as before...I rarely need their help, but,when I do, I am treated well and my ml320 cdi, is treated even better
I absolutely LOVE the spa here , they have so many amazing products and services.
Great Service every time
We didn't purchase our car at MB Burlington but when I have taken it in for parts and/or service, I have always been impressed from the service that you receive the moment you walk in the door. While we were waiting for our car we walked around the dealership (as we usually do when we are there for service). We are always impressed by the service and attention of the salespeople. They acknowledge you but also don't follow you around so it allows for a very relaxing experience. If we have a question about the cars we know where ...
Nice and clean
It is the best Benz dealer ever!
I've bought my fair share of cars and I have to say that MB Burlington was the best buying experience I have received. Right from when I only had one hour to come out from Toronto to test drive a car. Jack made sure I was in and out and they appraised my vehicle. We agreed on a price and there was no pressure on the sale. Picking up my car...brought my two kids and there was a huge bow on the car in the showroom. I bought an A Class and they treated me like I bought a ...
First class treatment!
Excellence customer service with state of the art dealership!!!
Big selection well price
Best in business. Professional dealership
This is the best place to purchase that vehicle you always wanted.They make it happen. See John Mark, down to earth, no pressure. The best guy got deal with. He is 5 stars.Nice people there.
A truly excellent experience with a customer service team that follows up with ALL details.I am truly pleased to service and buy my parts at Mercedes Benz Burlington!
Class service first time at a Mercedes dealer for service, very professional and friendly service. Complimentary car wash, shuttle service all adds to a great service and customer satisfaction. Love taking a look at those new cars while you wait.
I had an amazing experience buying my first AMG SUV yesterday. Starting with the very welcoming and helpful sales staff to Lucas, the vehicle delivery specialist. Upon my arrival, everything was explained and all my questions were addressed. I left the dealership very happy. Thank-you to everyone at Mercedes Benz Burlington.
Good guys
Just left Mercedes today and honestly I’m soo happy with the service I received in regards to repairs on my car. Jeremy and Jason the Service Managers are absolutely amazing; Thank you both for going out of your way to help. I bought my c300 3 years ago and the service has been the best since day 1. Thank you again
Good shop
Best service!
Friendly staff quick and responsive service
I called in to book a service appointment for my vehicle and John was there to assist me. He answered all my questions and made sure the timing was stress free as I am a full time student and work full time. I would give 10 stars if I could, I definitely would recommend getting your service done at Mercedes Benz Burlington. Thank you again John!!!
Picked up parts for my van ... quick response .
I went to check out cars. I loved being there. Very friendly staff and it's just beautiful
Great to deal with right from the start to the end. Very Very Professional! John, Julie, & Lucas made the entire buying & pick up process seamless. Would not hesitate to recommend.
5th Mercedes. Very good delivery experience with Lucas. This guy is passionate about his job and the vehicles he sells. Very well done !
First class reliable service but hard to get an appointment and you will pay $$$$
Nice set up and friendly staff.
Fantastic experience from beginning to end!I recently bought an A-250 hatchback and I could not be more please with the staff and this dealership. I had previously hesitated to buy a MB due to what I assumed would be a snobby attitude associated with the brand but I could not be more wrong! There is a huge difference between luxury and elitism and this MB was all about the luxury without any of the snobby attitude that I wanted to avoid. Every staff I interacted with here was extremely professional, friendly, knowledgeable, helpful, polite and enthusiastic. They all seemed ...
This Mercedes-Benz Dealership in Burlington is far and above service and professional attitude! Thank you for your help and expertise!
Great Service and great work!
The dealership and the staff provide great service.
Tremendous service! Staff were attentive, provided above expectation service, were able to resolve the sensor problem and get me on my way quickly! Comfortable lounge environment with full service. I would highly recommend Jason Genier and the service department at MB Burlington! He looks after clients!
Wonderful Experience. The service manager was very helpful & knowledgeable will be returning to this location because of him. Excellent service, professionalism & incredibly friendly. All smiles
I cannot say enough about the exceptional service I received from Mercedes Benz Burlington. I had an issue with my car that had been in repeatedly to another location without resolution and feared I would have the same outcome in Burlington. The team in Burlington would not give up until they found the solution and I couldn’t be more pleased. I won’t go anywhere else from this point forward! Thanks Burlington team!!!
Great cars out there super super cars
Very nice dealership. They have a full array of services. Coffee shop, and other amenities.
Second visit was better than the first.
One the most mind blowing dealerships I’ve ever been to! From automotive to a full shopping experience this place is one unique location that you should go visit!
very different car dealership very clean and friendly people if I become rich one day thos is my car coming from
Great Sprinter Service. I have always been able to get my van in quickly for urgent service rather than being told that the next available opening is in a week or more, like I have experienced at other dealers. If I'm not mistaken they have dedicated Sprinter technicians and service bays which means that your van will be fixed quickly by people who work on Sprinters all of the time.They also have a dedicated Sprinter Service Advisor who is very knowledgeable about Sprinters. He can give real answers rather than assuming its the same answer it is for other ...
Thank you Mr. Ken. Very conveniently located. Special Thanks to Rayan! I service My GL at this dealership. Thank you behind the Sean’s who to all those who work on my vehicle from start to the end. It has been great satisfaction & pleasurable experience for years of bringing my vehicle here for service. You have kept my vehicle performing at its peak. It still drives great. Thanks for special customer loyalty discounts.Your recent policy change on purchasing only parts at parts counter about customer loyalty discounts was probably not a good idea. I came in late around 6:00pm ...
Amazing experience! My friend and I had an awesome time here from the start to the end! Our staff Chris, Meghan and Alex was very nice and find out our needs and their friendly attitude made our experience very enjoyable! 100% would come back!
Fantastic dealership & staff! My wife and I wandered in after work one evening without an appointment and were quickly helped by Nikki who was patient and incredibly friendly... even when we ended up having to stay after closing for her to finish our quote. From that evening forward every experience we've had with Nikki, Krina, Marco and the service department has been incredible. They have an unparalleled atmosphere for a car dealership and after 9 months with our C300, we know where we'll be going for our future cars.
Highly professional and honest. Recommended!
Quality service and fantastic attention to their clients. It's a pleasure to know that their service extends well beyond the day you drive the car off the lot. Highly recommend MBB if you're in the market for a MB vehicle.
Got the Platinum detail package from these guys. My car looks amazing. Thanks Mercedes.
Clean and great location. Staff leave you alone until you give the signal .. Love being left alone until I'm ready.Service department is well run.
I’ve been dealing with mb Burlington for a while now. Just recently I came in with my mom shopping for a new glc43 amg. Chris in sales was amazing. Super patient and knowledgeable. We pulled the trigger and couldn’t be happier. The car is absolutely amazing and so was our buying experience. Every time I come in to buy parts for my c63 the guys behind the counter are extremely helpful. Not only selling me parts but also answering all my questions. Being a young guy dressed in work clothes it’s rare when dealers treat you with ...
Brought my car in for service and as always the staff there was accommodating and professional.
Took our C350 here for some warranty work last week, and this was by far the best experience we’ve ever had at a Mercedes store. We had been to other dealers previously (closer to home), but the experience there wasn’t the greatest. The advisors at the Oakville store were more concerned with repeating their diagnostic door rate over and over, rather than listening to our concerns, and understanding that the vehicle was under warranty still. Decided to drive out a little further to the Burlington location and it was the best decision we could have made. The service ...
Honest Salesperson
Drove the 2019 CLS53 AMG this weekend, a Spectacular drive. Greatly enjoyed the experience. Definitely a car to own!
This dealership is huge and impressive. The showroom seems as large as a football field, super friendly reception and staff.
Michael Vujok from sales, is a great sales person ready to do anything for the customer and to create an superlative experience. Never pushy and always willing to go the extra mile great experience!
My experience with Mercedes-Benz was 2nd to none. We walked into the dealership in the morning without an appointment and without any commitment to making a purchase, and we were treated by Graham Buchan like royalty. We did a test drive and unexpectedly received a thorough walk-through from Graham how to navigate through the system and all the features that makes MB stand out as an exceptional experience and the dealership. His professionalism, friendliness, respect, courtesy and knowledge was unlike any other car buying experience. I truly appreciated having Graham make this a positive experience and erasing any previous unfortunate ...
Super disappointed with the oddly rude and disrespectful service that I received from Marco in finance. He was aggressive, rude, condescending and disrespectful to both my wife and I. He told us he was uncomfortable working with us. We are confused and kind of shocked?! Would like to hear from management asap, currently not able to get through to anyone at this location.
visiting the MB Burlington today. exceptional customer experience! client manager Marco is very helpful. amazing support team as well.
Mercedes Benz Burlington is the best dealership I have ever been to. I would highly recommend it to everyone!
