Reviews
I recently had an incredible experience booking my appointment for service. Marilyn was more than accommodating with my vehicles needs and my busy schedule. She was professional and knowledgeable in answering all my questions. The good customer service didn't stop there. Once in for my service appointment, I was greeted by my Service Professional, Mo Sakaji. Mo was very professional. Mo took the time to walk me through my service recommendations and make sure I understood all the requirements. I felt very welcome and comfortable from the moment I booked my appointment to the moment I drove off the lot. ...
Always fantastic and honest service and advice from Mo. Have been with the brand for 7 years as a result of how simple and efficient my experience has been. Marilyn as well at the service desk is excellent.
Mo was friendly and helpful in helping me decide on the best maintenance plan moving forward. I was completely ignorant as to what needed to be done and Mo showed me the way. Thanks for everything, much appreciated. I will be returning and asking for Mo again.
Great experience buying from Burlington Mercedes. Chase was amazing to deal with!He was super friendly, professional and accommodating to my schedule. I would highly recommend dealing with him.
Great dealership and very helpful staff. I would like to mention that Chris, has been very helpful, gives a prompt response to any queries and tries to solve the problems asap. I took a new car six months back, and even though the car had some problems, Chris always managed everything perfectly......very happy with this dealership and the way they took care of their customers.
My wife and I are beyond thrilled with the service that we received from Mercedes-Benz Burlington while purchasing our new car. Alex was amazing in going above and beyond with providing every single detail I asked for on multiple cars and booking multiple appointments to test drive. Jack was amazing at providing us with pros and cons to the cars we looked at and encouraged us to take multiple for test drives to see and feel differences. Jason did an outstanding job detailing our car, making it feel more than brand new, and Steve was incredibly helpful in showing us ...
I just serviced and detailed my car, great experience overall! The interior of my car looks new again and the outside paint looks like glass. A big thank you to Jeremy and team for taking such great care of my car.
I was super impressed with my recent purchase experience at MB Burlington. Mike Vujac was extremely helpful and knowledgeable in navigating my purchase need. He quickly zero'd in on the things that truly mattered to me and after a few discussions, he moved me to the right purchase for me right now. Dave was instrumental in helping with my purchase as well. It was an exceptionally positive experience from start to end. Steve, who delivered my vehicle also played an important role in setting me up well in my new wheels. Thank you all!
I was thrilled with the support from Gary Kirby over the past week. He was transparent and clear regarding all options as I considered a new vehicle. Because of his support, I was able to make a decision easily and look forward to the new SUV for my family and I. Thank you, Gary. This is Client Service at it's very best !
I have been coming to this dealership for quite a few years now and if you are looking for a service adviser to make your experience completely seamless I would highly recommend Mo. He is so attentive and will ALWAYS go the distance for you. In addition, Marilyn made the service booking process even easier for me. Thanks again for all your hard work and always catering to my vehicle needs!!!!!!
Great service! I have had nothing but great experiences at this location (unlike others) with my vehicle. A special thank you to Angelo who has consistently made me feel like a priority for any given questions that I have had and who has informatively and promptly answered them.Highly recommend!
I drive cars for almost 50 years and Mercedes-Benz Burlington is the best place to buy them and to service them.I never had any problems with the car or with service department!!!
Professional and courteous service, exceptional and knowledgeable staff pays attention to detail and customer needs.
Nice shop, friendly staff.
Just leased my fourth MB through this dealership. Truthfully, it’s all about Jay Chamberlain. I’ve been to the dealership once! Jay assists me each time my lease nears the end. I indicate my needs for the next 3 years and he provides some choices and places me in the perfect vehicle. It’s been an absolute pleasure working with him. He’s knowledgeable, courteous, understands my needs. I love my GLC 43 AMG. Thank you Jay!
Great service! I have had nothing but great experiences at this location (unlike others) with my vehicle. A special thank you to Angelo who has consistently made me feel like a priority for any given questions that I have had and who has informatively and promptly answered them.Highly recommend!
Very friendly staff. They take great care of their customers.
I have been coming to this dealership for quite a few years now and if you are looking for a service adviser to make your experience completely seamless I would highly recommend Mo. He is so attentive and will ALWAYS go the distance for you. In addition, Marilyn made the service booking process even easier for me. Thanks again for all your hard work and always catering to my vehicle needs!!!!!!
I have been a client of Mercedes-Benz Burlington since moving to Burlington six years ago. From the moment I arrive at the dealership, I am greeted the minute I drive into the service bay. Every time I have returned to the dealership, the greeting has been just as prompt.All the service staff that I have worked with at the dealership have all been very knowledgeable and friendly. I would like to especially thank Mo Sakaji (Senior Service Advisor) for the many years of exceptional service. From oil changes to car replacements he has always shown a great deal of ...
I was thrilled with the support from Gary Kirby over the past week. He was transparent and clear regarding all options as I considered a new vehicle. Because of his support, I was able to make a decision easily and look forward to the new SUV for my family and I. Thank you, Gary. This is Client Service at it's very best !
I was looking into financing a new car and one of your representatives, Mo, was a tremendous help when it came to me figuring out what I wanted/needed. Very personable & knowledgeable. I would definitely recommend this dealership solely because of him!
Just had my vehicle serviced recently and it’s the only place I’ll bring my car and trust the work being done. The service team is always great and very helpful, highly recommend!
The one star reviews are garbage ok the service and staff are the best ,like the commercial : The best or nothing.5stars plus. Excellent experience
Great brand, excellent dealership and top notch team. Will recommend to my clients and family !!
Visited the dealer this week and was helped by the service advisor Carlo Muraca. He helped me to get it solved quickly and was very nice (I had an issue with my car Brand on the title). I recommend. Will certainly come back for other services.
We didn't purchase our car at MB Burlington but when I have taken it in for parts and/or service, I have always been impressed from the service that you receive the moment you walk in the door. While we were waiting for our car we walked around the dealership (as we usually do when we are there for service). We are always impressed by the service and attention of the salespeople. They acknowledge you but also don't follow you around so it allows for a very relaxing experience. If we have a question about the cars we know where ...
Picked my c43 last week, got amazing deal Mike and finance manager Julia provided exceptional service.After visiting one of dealership in oakville I wasn't expecting any service but they did amazing because they wanted to earn my business and they got it. MIKE kudos to you you've stayed late hours for me it shows you really care about your customers.Keep it up
Picked my c43 last week, got amazing deal Mike and finance manager Julia provided exceptional service.After visiting one of dealership in oakville I wasn't expecting any service but they did amazing because they wanted to earn my business and they got it. MIKE kudos to you you've stayed late hours for me it shows you really care about your customers.Keep it up
Excellent customer service, friendly, efficient, and comfortable. I would definitely recommend this dealership. Thank you again, Mercedes Benz Burlington.
I have had the most pleasant purchase experience at the Mercedes-Benz, Burlington dealership. We have bought 2019 GLC300 4MATIC SUV. My sales rep Rosalea Lobzun was extremely helpful and friendly. She was able to obtain the vehicle that had the exact options that I wanted. The price negotiation was simple and efficient, we were able to agree on a very reasonable price within a short period of time. She looked for your best interest by telling you what dealer options are worth its money, but left the final decision up to you. I would like to praise my salesperson Rosalea Lobzun. ...
Another great experience at Mercedes-Benz Burlington, this time it was with Jeremy in their collision department. Unfortunately, I got a ding in my door and it was pretty deep. Jeremy fixed my door fast and with great, friendly service. Thank you Jeremy!
Had my Mercedes serviced at this location. My service advisor was Carlo. He stood out from the rest as he was very respectful and cheerful. I had an SBC pump replaced under warranty and he was able to have Mercedes also warranty my rear brake lines as they were in poor condition. Overall I'm very happy with my experience and will be using MB Burlington as my preferred dealer.
A very good experience with this dealership. Jack Doan was our rep and he did a great job. Highly recommend Mercedes Benz Burlington
Generally a good experience with this Dealership. My biggest gripe is that you generally have to book service appointments far in advance. I just got my third car from them. It was a fast and efficient process. A small quibble was that on this occasion I didn’t receive a gift——I did on the previous two occasions
I recently took possession of my 2020 C300 coupe. I have been dealing with Jay Chamberlain for many years now and have always been treated with respect, concern for my needs and dignity. I think I’m on my 8th Mercedes-Benz and can say I have never had a problem over a 20+ years of driving. Whenever I have service done my service representative Carlo Muraca has given me superb courteous and efficient service.....he is an asset to the organization and his years of excellent personal attention are much appreciated. I look forward to returning for regular service and will see ...
The engine is a true work horse.Docile and luxurious.
Excellent experience with Michael Vujak and Krina Amalsadia! Got a great car, great deal and great service.
It was a absolute joyful expierance dealing with representative Mikhal Pilarski. Knowledgeable and explained all options clearly to me. After test drive I knew it was the car I wanted. So worked out cost of car.I picked it up on June 25,2020. Michal once again went over car outside, instruments in car and driving informaton. Helped set up my phone and a few other things. I highly recommend Mercedes Benz Burlington
I dealt with Jay and Michal. They were both amazing. I spoke with 5 other Mercedes dealerships around the GTA and the Halton region and I found Jay was by far the most professional, consistent and honest person. He gave me the best price the car I was selling and the lowest price for a new car. Instead of coming at me with prices that I would have to haggle over like every single other Mercedes dealership in Ontario, he gave me the best price upfront. In fact, he was the only Mercedes rep who offered to buy my car and ...
My 2017 E400 is the 3rd car we have bought and had serviced at M-B Burlington. I always feel 100% satisfied with the service and treatment I get from MBB. Twice I have had repairs done that came in much less expensive than I had expected. This is the best car dealer I have dealt with.
Thank you to MB Burlington for the delivery of my new car during the COVID-19 pandemic! I cannot say enough about Mike and Krina for their exceptional care, support and service. A driveway delivery with paperwork signed and plates transferred! This is my 2nd vehicle from this dealership and I highly recommend them. Thanks for taking care of me team - greatly appreciate it!! I will book an appointment now for my full delivery!
I recently picked up my new car wanted to share my feedback on the experience provided by both Jay and Mike.In every possible way these 2 exceeded my wife and my expectations. Their personal, human-centric approach made our journey purchasing and delivery simply wonderful. It should be mentioned that I have been a loyal client of the other dealer in the area for over 15 years and level of service I received this location was unparalleled. I was trying to get someone to call me back at the other dealer about this car and got frustrated when I didn't hear back, ...
I could not have been happier to lease a 2020 CLA-Class from Mercedes-Benz Burlington. From start to finish, the customer service was world-class and befitting of the Mercedes brand.Gary Kirby was my sales rep, and he did an excellent job with helping me make a decision, guiding me through the months-long process, and keeping me posted on when my order would arrive.Krina did a fantastic job with explaining the financials and helping me decide which protection plans to get. She was very patient with all my questions!Lastly, the day I picked up the vehicle, Lucas quickly got me ...
great service, Fast and easy
My service advisor Andjelo is really impressed me, whenever I have any issues with my vehicle he is always willing to help me and explained the reason caused the issues to me into very details. I experienced a bit of rattling issues with my inside front side passenger door trim, I explained to Andjelo and Andjelo immediately brought this attention to the technician and founded the door trim has a defect. Although it tooks Benz 5 months to manufactured the parts , but Andjelo always keep me posted the process details. And got my defect door trim replaced immediately after they received ...
We go for E350 , excellent salesperson , and services
Great brand, excellent dealership and top notch team.While everyone is there to assist you when you need it, no one is pushing you which Is great. Have to acknowledge Jack Doan for his skills, knowledge and honesty. He was very pleasant from start to sealing the deal.Lucas also is very friendly and knowledgeable. He made my car delivery experience very smooth.Thanks to all the Team at MB-Burlington.
Very Good experience over there.Staff is very Friendly & always ready to help.
Just as fabulous as before...I rarely need their help, but,when I do, I am treated well and my ml320 cdi, is treated even better
I absolutely LOVE the spa here , they have so many amazing products and services.
Great Service every time
We didn't purchase our car at MB Burlington but when I have taken it in for parts and/or service, I have always been impressed from the service that you receive the moment you walk in the door. While we were waiting for our car we walked around the dealership (as we usually do when we are there for service). We are always impressed by the service and attention of the salespeople. They acknowledge you but also don't follow you around so it allows for a very relaxing experience. If we have a question about the cars we know where ...
Nice and clean
It is the best Benz dealer ever!
First class treatment!
Hello Jasmin, On behalf us all of us at Mercedes-Benz Burlington, I would like to thank you for sharing your great rating on our dealership! We notice that there might be some room to exceed your expectations and we would love to hear from you! If you would like to share your visit experience please do not hesitate to reach out to our Client Experience Manager Jason Coates at jason.coates@mbburlington.ca
Dear Mr. Quinlan.Thank you for your Google review and we apologize for your recent experience.When you called the dealership late this afternoon our reception team connected you to our General Manager, Pieter van der Griend immediately.Pieter is looking into your concerns. Please keep in mind that we have specific guidelines regarding credit applications and who can fill them out.Pieter will be in touch with you tomorrow.
Hello Jerry,Thank you for the rating, we wish you a great summer. Please do not hesitate to contact our GM, Pieter vander Griend at (905)632-4222 if you have an inquiry or share your experience with us . We hope to hear from you and we wish you a great summer.
Excellence customer service with state of the art dealership!!!
Big selection well price
Best in business. Professional dealership
This is the best place to purchase that vehicle you always wanted.They make it happen. See John Mark, down to earth, no pressure. The best guy got deal with. He is 5 stars.Nice people there.
A truly excellent experience with a customer service team that follows up with ALL details.I am truly pleased to service and buy my parts at Mercedes Benz Burlington!
Class service first time at a Mercedes dealer for service, very professional and friendly service. Complimentary car wash, shuttle service all adds to a great service and customer satisfaction. Love taking a look at those new cars while you wait.
I had an amazing experience buying my first AMG SUV yesterday. Starting with the very welcoming and helpful sales staff to Lucas, the vehicle delivery specialist. Upon my arrival, everything was explained and all my questions were addressed. I left the dealership very happy. Thank-you to everyone at Mercedes Benz Burlington.
Good guys
Good shop
Best service!
Friendly staff quick and responsive service
I called in to book a service appointment for my vehicle and John was there to assist me. He answered all my questions and made sure the timing was stress free as I am a full time student and work full time. I would give 10 stars if I could, I definitely would recommend getting your service done at Mercedes Benz Burlington. Thank you again John!!!
