Reviews
5th Mercedes. Very good delivery experience with Lucas. This guy is passionate about his job and the vehicles he sells. Very well done !
First class reliable service but hard to get an appointment and you will pay $$$$
Nice set up and friendly staff.
Fantastic experience from beginning to end!I recently bought an A-250 hatchback and I could not be more please with the staff and this dealership. I had previously hesitated to buy a MB due to what I assumed would be a snobby attitude associated with the brand but I could not be more wrong! There is a huge difference between luxury and elitism and this MB was all about the luxury without any of the snobby attitude that I wanted to avoid. Every staff I interacted with here was extremely professional, friendly, knowledgeable, helpful, polite and enthusiastic. They all seemed to really enjoy working at this dealership and I can see why. The atmosphere was fun and the cars are beautiful! They answered all my questions and were not pushy at all. I felt very comfortable throughout the process and would highly recommend my car (A-250 hatchback!) and this particular dealership. Keep up the great work: Chris, Krina, Steve and the rest of your team are awesome. Cheers:)
This Mercedes-Benz Dealership in Burlington is far and above service and professional attitude! Thank you for your help and expertise!
Great Service and great work!
The dealership and the staff provide great service.
Tremendous service! Staff were attentive, provided above expectation service, were able to resolve the sensor problem and get me on my way quickly! Comfortable lounge environment with full service. I would highly recommend Jason Genier and the service department at MB Burlington! He looks after clients!
Wonderful Experience. The service manager was very helpful & knowledgeable will be returning to this location because of him. Excellent service, professionalism & incredibly friendly. All smiles
I cannot say enough about the exceptional service I received from Mercedes Benz Burlington. I had an issue with my car that had been in repeatedly to another location without resolution and feared I would have the same outcome in Burlington. The team in Burlington would not give up until they found the solution and I couldn’t be more pleased. I won’t go anywhere else from this point forward! Thanks Burlington team!!!
Great cars out there super super cars
Very nice dealership. They have a full array of services. Coffee shop, and other amenities.
Second visit was better than the first.
One the most mind blowing dealerships I’ve ever been to! From automotive to a full shopping experience this place is one unique location that you should go visit!
very different car dealership very clean and friendly people if I become rich one day thos is my car coming from
Great Sprinter Service. I have always been able to get my van in quickly for urgent service rather than being told that the next available opening is in a week or more, like I have experienced at other dealers. If I'm not mistaken they have dedicated Sprinter technicians and service bays which means that your van will be fixed quickly by people who work on Sprinters all of the time.They also have a dedicated Sprinter Service Advisor who is very knowledgeable about Sprinters. He can give real answers rather than assuming its the same answer it is for other MB vehicles and is great with taking care of warranty issues. Its great to know that they understand that Spinter owners rely on their vans and can't just simply pick up a rental to do the job the van was purchased for. I found it disheartening that the other dealer put priority over cars who's main job is to commute to work and take kids to soccer practice. I happily drive 45 minutes to have my van serviced in Burlington rather than take it to the dealer in my city 10min from home.
Thank you Mr. Ken. Very conveniently located. Special Thanks to Rayan! I service My GL at this dealership. Thank you behind the Sean’s who to all those who work on my vehicle from start to the end. It has been great satisfaction & pleasurable experience for years of bringing my vehicle here for service. You have kept my vehicle performing at its peak. It still drives great. Thanks for special customer loyalty discounts.Your recent policy change on purchasing only parts at parts counter about customer loyalty discounts was probably not a good idea. I came in late around 6:00pm at parts counter with passenger side light out asked for a low beam replacement & with customer loyalty discount. I also asked for a schematic or some direction on how to replace it. I was given a dull print out of light assembly unit. The older man at parts said the policy is changed recently and there is no more discount offered. The discount is only available through service. service was closed that late hour. There was no one to replace my low beam. Usually concierge does it at arrival. I end up doing it my self using YouTube though. I have been purchasing items over parts counter for years now never came across such. The parts counter should know how to replace the bulb or at least give some direction How to do it.
Amazing experience! My friend and I had an awesome time here from the start to the end! Our staff Chris, Meghan and Alex was very nice and find out our needs and their friendly attitude made our experience very enjoyable! 100% would come back!
Fantastic dealership & staff! My wife and I wandered in after work one evening without an appointment and were quickly helped by Nikki who was patient and incredibly friendly... even when we ended up having to stay after closing for her to finish our quote. From that evening forward every experience we've had with Nikki, Krina, Marco and the service department has been incredible. They have an unparalleled atmosphere for a car dealership and after 9 months with our C300, we know where we'll be going for our future cars.
Highly professional and honest. Recommended!
Quality service and fantastic attention to their clients. It's a pleasure to know that their service extends well beyond the day you drive the car off the lot. Highly recommend MBB if you're in the market for a MB vehicle.
Got the Platinum detail package from these guys. My car looks amazing. Thanks Mercedes.
Clean and great location. Staff leave you alone until you give the signal .. Love being left alone until I'm ready.Service department is well run.
I’ve been dealing with mb Burlington for a while now. Just recently I came in with my mom shopping for a new glc43 amg. Chris in sales was amazing. Super patient and knowledgeable. We pulled the trigger and couldn’t be happier. The car is absolutely amazing and so was our buying experience. Every time I come in to buy parts for my c63 the guys behind the counter are extremely helpful. Not only selling me parts but also answering all my questions. Being a young guy dressed in work clothes it’s rare when dealers treat you with respect and take you seriously. Mb Burlington is really refreshing. I’ll be back to buy my next one. Cheers! Thank you Chris!!
Brought my car in for service and as always the staff there was accommodating and professional.
Took our C350 here for some warranty work last week, and this was by far the best experience we’ve ever had at a Mercedes store. We had been to other dealers previously (closer to home), but the experience there wasn’t the greatest. The advisors at the Oakville store were more concerned with repeating their diagnostic door rate over and over, rather than listening to our concerns, and understanding that the vehicle was under warranty still. Decided to drive out a little further to the Burlington location and it was the best decision we could have made. The service manager, Jason Genier, actually took time out of his busy schedule to verify our concerns with the car, and thoroughly explain how the repair was going to be completed and how long the process would take. The car was picked up a day later, and everything was better than perfect. They even cleaned the car and made it look showroom quality. Definitely recommend Mercedes Benz Burlington if you’re in the area...and a special thanks to Jason for being all kinds of awesome!
Honest Salesperson
Drove the 2019 CLS53 AMG this weekend, a Spectacular drive. Greatly enjoyed the experience. Definitely a car to own!
This dealership is huge and impressive. The showroom seems as large as a football field, super friendly reception and staff.
Michael Vujok from sales, is a great sales person ready to do anything for the customer and to create an superlative experience. Never pushy and always willing to go the extra mile great experience!
My experience with Mercedes-Benz was 2nd to none. We walked into the dealership in the morning without an appointment and without any commitment to making a purchase, and we were treated by Graham Buchan like royalty. We did a test drive and unexpectedly received a thorough walk-through from Graham how to navigate through the system and all the features that makes MB stand out as an exceptional experience and the dealership. His professionalism, friendliness, respect, courtesy and knowledge was unlike any other car buying experience. I truly appreciated having Graham make this a positive experience and erasing any previous unfortunate experiences with other dealerships. Thank you again, to Graham and Mercedes-Benz. It has been almost two months with my previously used B250 and I continue to LOVE this car!
Super disappointed with the oddly rude and disrespectful service that I received from Marco in finance. He was aggressive, rude, condescending and disrespectful to both my wife and I. He told us he was uncomfortable working with us. We are confused and kind of shocked?! Would like to hear from management asap, currently not able to get through to anyone at this location.
visiting the MB Burlington today. exceptional customer experience! client manager Marco is very helpful. amazing support team as well.
Mercedes Benz Burlington is the best dealership I have ever been to. I would highly recommend it to everyone!
Great place to visit if you want to buy a Mrrcedes
Havent had any service there but the place looks great and the staff friendly.
Such a huge and beautiful car dealership! Friendly staff and the best cars! Highly recommend it to everyone
Beautiful after hours venue!
Fabulous place to buy the car of your dreams. Highly recommended.
Great
Such great service. I come in from Toronto just to know I will be treated well no matter who I am dealing with.
Great Mercedes-Benz dealership. I was very happy with the quality and sales staff's service. I have also had both my private and corporate vehicles serviced and maintenance done at . There has only been 2 issues over the last 10 years or so with a vehicle or service. I think that that is a pretty good track record. I would highly recommend this dealership and Mercedes-Benz in general.
Flawless service and execution. See Jack in sales to find out what the experience of buying a car can really be like.
Just Bought a new vehicle here, service was very good. The salesman took Time with me and showed me different options in the car. Was very happy with the process. Thank you Mercedes
Bought a Benz from this Dealership, it was my first car, the rep - Nikki Plant was extremely helpful, provided information at every step and gave a fantastic deal.I am totally satisfied, though its a bit far from my place but worth the distance
Nice place bought 2 cars.
I was helped by Patrick while looking to buy a car. Although i didn't end up buying from this location, i was thoroughly impressed by the service and helpfulness. Maybe my next car.
Amazing service. You get what you pay for.
Friendly staff
Always a pleasure stopping by for a carwash. Highly recommend.
"OUTSTANDING, EXCEPTIONAL, SUPPORTIVE, CLASSY"!! are just a few of the fantastic qualities the team at Mercedes Benz Burlington offer. If you are looking for service, understanding, quality and people who truly care about what you want in a vehicle. Then take the time to visit this dealership, because I promise you will not regret it. The staff will actually treat you like you matter and your needs do come first. So go take a test drive already.....
Awesome staff and service.
After extensive research I decided that my next car was going to be a Mercedes. After that the next step was to decide from which dealership I would buy. That choice was made very easily after visiting Mercedes Benz Burlington and speaking to Mike. It was a 5 star experience from start to finish; the building is beautiful, the inventory is extensive, the greeting when entering was VIP and, most importantly, the service, information and dedication I got from Mike throughout the entire process was top notch. I love the car and look forward to working with Mike and the team for the next one. Highly recommend.
Before visiting MB Burlington, I visited many other luxury dealership but this one is the one that stands out the most. Everything in this dealership just speaks Luxury. This is the first Mercedes Benz ever in my life and the experience have been great. The inventory MB Burlington is the most variety i ever seen, You can always find the one that you want without custom making it. Mike was the sales person that helped me and he gave me a very reasonable deal on a 2018 c300. Following that Krina the financial service manager made the leasing process very easy. On the day of picking up the car Steven the new vehicle delivery specialist made everything special, from parking the car inside the dealership just for us to take pictures and explaining all the feature of the car is just amazing. Overall best MB dealership I been to. P.S. I am a student and they treat me like an actual potential customer, most dealership out there will just look at me like some young teenager that is just there to mess around. Thank you MB Burlington for making my first car so special much appreciated.
Great place to deal with. Love the QCafe, awesome coffee and amazing food by Bo and her staff. Love it
Best dealership in Ontario.
John Starker very good service and nice
I Took my ML 350 on Saturday 25, Aug. 2018 to the dealership. I had a problem with the driver side mirror. Ben, the technician was assigned to look at my car. Ben was very helpful and very efficient. Will order the recommended parts soon. 5 Stars Ben. Thank you.
