Reviews

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Google Oct 14, 2020

Great service! I have had nothing but great experiences at this location (unlike others) with my vehicle. A special thank you to Angelo who has consistently made me feel like a priority for any given questions that I have had and who has informatively and promptly answered them.Highly recommend!

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Google Oct 12, 2020

Very friendly staff. They take great care of their customers.

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Google Oct 12, 2020

I have been coming to this dealership for quite a few years now and if you are looking for a service adviser to make your experience completely seamless I would highly recommend Mo. He is so attentive and will ALWAYS go the distance for you. In addition, Marilyn made the service booking process even easier for me. Thanks again for all your hard work and always catering to my vehicle needs!!!!!!

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Google Oct 12, 2020

I have been a client of Mercedes-Benz Burlington since moving to Burlington six years ago. From the moment I arrive at the dealership, I am greeted the minute I drive into the service bay. Every time I have returned to the dealership, the greeting has been just as prompt.All the service staff that I have worked with at the dealership have all been very knowledgeable and friendly. I would like to especially thank Mo Sakaji (Senior Service Advisor) for the many years of exceptional service. From oil changes to car replacements he has always shown a great deal of ...

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Google Oct 10, 2020

I was thrilled with the support from Gary Kirby over the past week. He was transparent and clear regarding all options as I considered a new vehicle. Because of his support, I was able to make a decision easily and look forward to the new SUV for my family and I. Thank you, Gary. This is Client Service at it's very best !

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Google Oct 9, 2020

I was looking into financing a new car and one of your representatives, Mo, was a tremendous help when it came to me figuring out what I wanted/needed. Very personable & knowledgeable. I would definitely recommend this dealership solely because of him!

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Google Oct 7, 2020

Just had my vehicle serviced recently and it’s the only place I’ll bring my car and trust the work being done. The service team is always great and very helpful, highly recommend!

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DealerRater Oct 7, 2020

The one star reviews are garbage ok the service and staff are the best ,like the commercial : The best or nothing.5stars plus. Excellent experience

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Google Sep 23, 2020

Great brand, excellent dealership and top notch team. Will recommend to my clients and family !!

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Google Sep 12, 2020

Visited the dealer this week and was helped by the service advisor Carlo Muraca. He helped me to get it solved quickly and was very nice (I had an issue with my car Brand on the title). I recommend. Will certainly come back for other services.

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Google Sep 5, 2020

We didn't purchase our car at MB Burlington but when I have taken it in for parts and/or service, I have always been impressed from the service that you receive the moment you walk in the door. While we were waiting for our car we walked around the dealership (as we usually do when we are there for service). We are always impressed by the service and attention of the salespeople. They acknowledge you but also don't follow you around so it allows for a very relaxing experience. If we have a question about the cars we know where ...

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Google Sep 1, 2020

Picked my c43 last week, got amazing deal Mike and finance manager Julia provided exceptional service.After visiting one of dealership in oakville I wasn't expecting any service but they did amazing because they wanted to earn my business and they got it. MIKE kudos to you you've stayed late hours for me it shows you really care about your customers.Keep it up

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Google Aug 31, 2020

Excellent customer service, friendly, efficient, and comfortable. I would definitely recommend this dealership. Thank you again, Mercedes Benz Burlington.

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Google Aug 17, 2020

I have had the most pleasant purchase experience at the Mercedes-Benz, Burlington dealership. We have bought 2019 GLC300 4MATIC SUV. My sales rep Rosalea Lobzun was extremely helpful and friendly. She was able to obtain the vehicle that had the exact options that I wanted. The price negotiation was simple and efficient, we were able to agree on a very reasonable price within a short period of time. She looked for your best interest by telling you what dealer options are worth its money, but left the final decision up to you. I would like to praise my salesperson Rosalea Lobzun. ...

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Google Aug 6, 2020

Another great experience at Mercedes-Benz Burlington, this time it was with Jeremy in their collision department. Unfortunately, I got a ding in my door and it was pretty deep. Jeremy fixed my door fast and with great, friendly service. Thank you Jeremy!

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Google Jul 31, 2020

Had my Mercedes serviced at this location. My service advisor was Carlo. He stood out from the rest as he was very respectful and cheerful. I had an SBC pump replaced under warranty and he was able to have Mercedes also warranty my rear brake lines as they were in poor condition. Overall I'm very happy with my experience and will be using MB Burlington as my preferred dealer.

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Google Jul 19, 2020

A very good experience with this dealership. Jack Doan was our rep and he did a great job. Highly recommend Mercedes Benz Burlington

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Google Jul 17, 2020

Generally a good experience with this Dealership. My biggest gripe is that you generally have to book service appointments far in advance. I just got my third car from them. It was a fast and efficient process. A small quibble was that on this occasion I didn’t receive a gift——I did on the previous two occasions

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Google Jul 16, 2020

I recently took possession of my 2020 C300 coupe. I have been dealing with Jay Chamberlain for many years now and have always been treated with respect, concern for my needs and dignity. I think I’m on my 8th Mercedes-Benz and can say I have never had a problem over a 20+ years of driving. Whenever I have service done my service representative Carlo Muraca has given me superb courteous and efficient service.....he is an asset to the organization and his years of excellent personal attention are much appreciated. I look forward to returning for regular service and will see ...

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Google Jul 11, 2020

The engine is a true work horse.Docile and luxurious.

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Google Jul 1, 2020

Excellent experience with Michael Vujak and Krina Amalsadia! Got a great car, great deal and great service.

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Google Jun 26, 2020

It was a absolute joyful expierance dealing with representative Mikhal Pilarski. Knowledgeable and explained all options clearly to me. After test drive I knew it was the car I wanted. So worked out cost of car.I picked it up on June 25,2020. Michal once again went over car outside, instruments in car and driving informaton. Helped set up my phone and a few other things. I highly recommend Mercedes Benz Burlington

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Google Jun 24, 2020

I dealt with Jay and Michal. They were both amazing. I spoke with 5 other Mercedes dealerships around the GTA and the Halton region and I found Jay was by far the most professional, consistent and honest person. He gave me the best price the car I was selling and the lowest price for a new car. Instead of coming at me with prices that I would have to haggle over like every single other Mercedes dealership in Ontario, he gave me the best price upfront. In fact, he was the only Mercedes rep who offered to buy my car and ...

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Google May 14, 2020

My 2017 E400 is the 3rd car we have bought and had serviced at M-B Burlington. I always feel 100% satisfied with the service and treatment I get from MBB. Twice I have had repairs done that came in much less expensive than I had expected. This is the best car dealer I have dealt with.

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Google May 13, 2020

Thank you to MB Burlington for the delivery of my new car during the COVID-19 pandemic! I cannot say enough about Mike and Krina for their exceptional care, support and service. A driveway delivery with paperwork signed and plates transferred! This is my 2nd vehicle from this dealership and I highly recommend them. Thanks for taking care of me team - greatly appreciate it!! I will book an appointment now for my full delivery!

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Google Apr 7, 2020

I recently picked up my new car wanted to share my feedback on the experience provided by both Jay and Mike.In every possible way these 2 exceeded my wife and my expectations. Their personal, human-centric approach made our journey purchasing and delivery simply wonderful. It should be mentioned that I have been a loyal client of the other dealer in the area for over 15 years and level of service I received this location was unparalleled. I was trying to get someone to call me back at the other dealer about this car and got frustrated when I didn't hear back, ...

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Google Mar 30, 2020

I could not have been happier to lease a 2020 CLA-Class from Mercedes-Benz Burlington. From start to finish, the customer service was world-class and befitting of the Mercedes brand.Gary Kirby was my sales rep, and he did an excellent job with helping me make a decision, guiding me through the months-long process, and keeping me posted on when my order would arrive.Krina did a fantastic job with explaining the financials and helping me decide which protection plans to get. She was very patient with all my questions!Lastly, the day I picked up the vehicle, Lucas quickly got me ...

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Google Mar 9, 2020

great service, Fast and easy

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Google Feb 22, 2020

My service advisor Andjelo is really impressed me, whenever I have any issues with my vehicle he is always willing to help me and explained the reason caused the issues to me into very details. I experienced a bit of rattling issues with my inside front side passenger door trim, I explained to Andjelo and Andjelo immediately brought this attention to the technician and founded the door trim has a defect. Although it tooks Benz 5 months to manufactured the parts , but Andjelo always keep me posted the process details. And got my defect door trim replaced immediately after they received ...

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Google Feb 10, 2020

We go for E350 , excellent salesperson , and services

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Google Feb 6, 2020

Great brand, excellent dealership and top notch team.While everyone is there to assist you when you need it, no one is pushing you which Is great. Have to acknowledge Jack Doan for his skills, knowledge and honesty. He was very pleasant from start to sealing the deal.Lucas also is very friendly and knowledgeable. He made my car delivery experience very smooth.Thanks to all the Team at MB-Burlington.

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Google Feb 4, 2020

Very Good experience over there.Staff is very Friendly & always ready to help.

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Google Jan 25, 2020

I’ve been a customer with Mercedes Benz Burlington for about 5 years.. my experience has been beyond amazing.. the staff has always made me feel welcome and distinguished ...they always go over and above to tend to my every need.. our sales rep. Jack D. Was extremely helpful and was always available when I needed him and he found my perfect cars for me... the service team is like no other, Moe S. My service rep. is very professional and extremely helpful.. I very much appreciate the personal shuttle service, very professional and kind drivers.. the Q Spa is exceptional, ...

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Google Jan 17, 2020

Just as fabulous as before...I rarely need their help, but,when I do, I am treated well and my ml320 cdi, is treated even better

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Google Jan 11, 2020

I absolutely LOVE the spa here , they have so many amazing products and services.

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Google Jan 8, 2020

Great Service every time

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Google Jan 4, 2020

We didn't purchase our car at MB Burlington but when I have taken it in for parts and/or service, I have always been impressed from the service that you receive the moment you walk in the door. While we were waiting for our car we walked around the dealership (as we usually do when we are there for service). We are always impressed by the service and attention of the salespeople. They acknowledge you but also don't follow you around so it allows for a very relaxing experience. If we have a question about the cars we know where ...

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Google Jan 4, 2020

Nice and clean

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Google Dec 16, 2019

It is the best Benz dealer ever!

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Google Dec 9, 2019

I've bought my fair share of cars and I have to say that MB Burlington was the best buying experience I have received. Right from when I only had one hour to come out from Toronto to test drive a car. Jack made sure I was in and out and they appraised my vehicle. We agreed on a price and there was no pressure on the sale. Picking up my car...brought my two kids and there was a huge bow on the car in the showroom. I bought an A Class and they treated me like I bought a ...

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Google Dec 9, 2019

First class treatment!

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Google Nov 30, 2019

Excellence customer service with state of the art dealership!!!

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Google Nov 28, 2019

Big selection well price

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Google Nov 24, 2019

Best in business. Professional dealership

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Google Nov 9, 2019

This is the best place to purchase that vehicle you always wanted.They make it happen. See John Mark, down to earth, no pressure. The best guy got deal with. He is 5 stars.Nice people there.

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Google Nov 8, 2019

A truly excellent experience with a customer service team that follows up with ALL details.I am truly pleased to service and buy my parts at Mercedes Benz Burlington!

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Google Nov 4, 2019

Class service first time at a Mercedes dealer for service, very professional and friendly service. Complimentary car wash, shuttle service all adds to a great service and customer satisfaction. Love taking a look at those new cars while you wait.

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Google Nov 2, 2019

I had an amazing experience buying my first AMG SUV yesterday. Starting with the very welcoming and helpful sales staff to Lucas, the vehicle delivery specialist. Upon my arrival, everything was explained and all my questions were addressed. I left the dealership very happy. Thank-you to everyone at Mercedes Benz Burlington.

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Google Oct 30, 2019

Good guys

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Google Oct 29, 2019

Just left Mercedes today and honestly I’m soo happy with the service I received in regards to repairs on my car. Jeremy and Jason the Service Managers are absolutely amazing; Thank you both for going out of your way to help. I bought my c300 3 years ago and the service has been the best since day 1. Thank you again

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Google Oct 28, 2019

Good shop

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Google Oct 23, 2019

Best service!

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Google Oct 10, 2019

Friendly staff quick and responsive service

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Google Oct 8, 2019

I called in to book a service appointment for my vehicle and John was there to assist me. He answered all my questions and made sure the timing was stress free as I am a full time student and work full time. I would give 10 stars if I could, I definitely would recommend getting your service done at Mercedes Benz Burlington. Thank you again John!!!

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Google Sep 28, 2019

Picked up parts for my van ... quick response .

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Google Sep 25, 2019

I went to check out cars. I loved being there. Very friendly staff and it's just beautiful

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Google Sep 19, 2019

Great to deal with right from the start to the end. Very Very Professional! John, Julie, & Lucas made the entire buying & pick up process seamless. Would not hesitate to recommend.

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Google Sep 12, 2019

5th Mercedes. Very good delivery experience with Lucas. This guy is passionate about his job and the vehicles he sells. Very well done !

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Google Sep 4, 2019

First class reliable service but hard to get an appointment and you will pay $$$$

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Google Aug 31, 2019

Nice set up and friendly staff.

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Google Aug 20, 2019

Fantastic experience from beginning to end!I recently bought an A-250 hatchback and I could not be more please with the staff and this dealership. I had previously hesitated to buy a MB due to what I assumed would be a snobby attitude associated with the brand but I could not be more wrong! There is a huge difference between luxury and elitism and this MB was all about the luxury without any of the snobby attitude that I wanted to avoid. Every staff I interacted with here was extremely professional, friendly, knowledgeable, helpful, polite and enthusiastic. They all seemed ...

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Google Aug 17, 2019

This Mercedes-Benz Dealership in Burlington is far and above service and professional attitude! Thank you for your help and expertise!

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Google Aug 13, 2019

Great Service and great work!

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Google Aug 8, 2019

The dealership and the staff provide great service.

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Google Aug 5, 2019

Tremendous service! Staff were attentive, provided above expectation service, were able to resolve the sensor problem and get me on my way quickly! Comfortable lounge environment with full service. I would highly recommend Jason Genier and the service department at MB Burlington! He looks after clients!

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Google Jul 31, 2019

Wonderful Experience. The service manager was very helpful & knowledgeable will be returning to this location because of him. Excellent service, professionalism & incredibly friendly. All smiles

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Google Jul 31, 2019

I cannot say enough about the exceptional service I received from Mercedes Benz Burlington. I had an issue with my car that had been in repeatedly to another location without resolution and feared I would have the same outcome in Burlington. The team in Burlington would not give up until they found the solution and I couldn’t be more pleased. I won’t go anywhere else from this point forward! Thanks Burlington team!!!

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Google Jul 24, 2019

Great cars out there super super cars

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Google Jul 22, 2019

Very nice dealership. They have a full array of services. Coffee shop, and other amenities.

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Google Jul 16, 2019

Second visit was better than the first.

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Google Jul 10, 2019

One the most mind blowing dealerships I’ve ever been to! From automotive to a full shopping experience this place is one unique location that you should go visit!

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Google Jul 6, 2019

very different car dealership very clean and friendly people if I become rich one day thos is my car coming from

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