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This dealership is definitely a destination to visit. The team is very welcoming and helpful.
Best service & sales team. 100% recommend.
My only business with this dealer is facilitating MB Burlington’s services to arrange a deal on a car that I was selling to a private individual. I have a wide array of experiences dealing with all sorts of brands across the globe personally, and via business. From 100k USD to millions. Burlington’s facilities are top notch. Speaking with a detailer (Ryan) to the cafe coordinator (Bo), everyone was welcoming and displayed admiration for the GM. First time I’ve heard an appreciation for management across the board, willfully. I was dressed as an unassuming person as well- to ...
Very friendly.
Our recent experience at Mercedes Benz was wonderful. Jack is the best he is very very helpful. I really appreciate the customer care provided by Jack at MB Burlington .
I can’t indicate what an exceptional experience I received from Mercedes Burlington. Jeremy went above and beyond to assist me dealing with my insurance company and expedited my repair so I would not be without a car. If you are thinking of buying a Mercedes from this dealership, you will encounter an exceptional customer experience.
This dealership's service department restored my confidence in humanity great job please keep it up Very satisfied and happy thanks
It was great, special thanks to Muhammad (Mo) Sakaji - who helped me fixing/repairing defualted front excel causing humming/thud noise. He is great in understanding customer's need and provide solution to the best of customer's satisfaction. Thanks Mo and Thank Mercedes- Benz, Burlington for helping customers and keeping them happy.
I love MBB and appreciate all their attention to details for me. My advisor Mo Sakaji, very helpful and does everything he can to make my experience enjoyable. He has taken an effort to know me and personalize my service appointments. Each person greets me with a smile and I'm always offered a beverage. I appreciate the car & mats washed each time. It's the little things!
Mo Sakaji snr service advisor, hes and amazing guy ,so helpful and knowledgeable and knows his stuff. Leaving our cars for service is so smooth and no one's times wasted. Highly recommend the place and dealing with Mo.
I had the best experience ever with Mercedes Benz dealership in Burlington. They could figure out what was wrong with my car. I would like to thank Mr. Mo Sakaji the Senior Service Advisor, who was very professional, honest and patient and listened to my concerns. He also offered a great discount on the replacement parts and the service. He really made more than what I really expected. Thanks you, Mo. You really did a great job. I would like also to thank Ms. Leva Butkevicius the Customer Relations Manager, she is a very nice and helpful professional manager who ...
We recently had a great experience with this dealership. From the start at the customer service desk, Vanessa greeted us with a kind and warm smile. Chris X was the seals rep from start to the end, great service, explained every option we could get, not pushy, quick in responding to the emails, great follow up with some minor issues, absolute outstanding service. Unfortunately I didn’t catch his manager’s name, he was very helpful and made our negotiation very easy. Nicole the business manager looked after the application and financial services in a quick and timely manner. Steven, ...
Mo is a pillar at Mercedes-Benz Burlington. He always goes the extra mile and makes my experience at MBB better every time I go. He and his team are true professionals. I would recommend anyone who is looking to buy a Mercedes to visit Mercedes-Benz Burlington. You will be happy you did. Drew
I just bought a GLE 450 and was very impressed with the team. Jack helped a lot with the whole process and was very responsive. It was such a great experience! the entire team that helped, including Krina, was very dedicated and knowledgeable. Also shout out to Tudor for running such an amazing operation!!
Wonderful guys … very prompt and honest with their fixes. The headlight moisture issue in my GLE450 was looked into right away and was fixed with a replacement headlight in just under 3 hours… The best Benz Dealers in GTA.
Incredible experience. We have just bought a GLE 450 and were very impressed with the reception we got. We received a very warm welcome from Randa and then Jack Doan helped us find a very good car. 5 star experience! Randa and Jack made us experience what Mercedes is all about!
Had the pleasure of working with Jack Doan for a new car purchase, it was such a wonderful and amazing experience! I was truly impressed with the level of dedication to the customer experience not just by Jack but by the entire team that helped, including Krina, Steve and Sabrina. The team goes above and beyond and I couldn't be more impressed A+++!
Jack is a super nice guy. Like the friendly service here.
various varieties of Mercedes cars are available
Came in just for a quote, mechanic Matt gave me a ton of useful advice and helped me with the issue on the spot. I would come back for service in a heartbeat. Thanks again Matt!
I purchased a GBL 250 for my daughters this summer. The experience has been perfect. The entire team at Mercedes Benz Burlington and especially Jack Doan have really treated us special.
Very impressive experience with the service and Jack is super nice with following up after the sale to see everything is ok with the car. Thanks Jack. We love the car.
Excellent customer service, very knowledgeable staff. Overall a very pleasant dealership to do business with. Would highly recommend 👌
Thank you Steven for the excellent service. Very happy with my service appointment.
So far is the best experience ever.Very professional and knowledgeable,Kirby.Thank you for your service. Highly recommend.
Really appreciate Chase Davis from Mercedes-Benz in Burlington.Like the service there
Mercedes Burlington is a great location with helpful service and assistance! Jack Doan was great at taking care of all of our questions and helping us purcahse a new car!
Matt, from the Service Department, is professional, friendly, and so good at what he does. Thank you.
I got my 1st MB here
My husband and I got the best service ever at this location. We were pleased with the staff. In special Jack and Stephen. They went above and beyond making our first Mercedes so special. They took the time and effort to show us and explained all the features. They were kind, respectful and professional. I recommend this location to anyone interested in being part of the Mercedes family ☺️
I brought my car in to this dealership for a check engine light. They diagnosed the problem as a faulty check valve in the crankcase with a quote of approximately $2000 for parts & labour, given that the vehicle is 6 months out of warranty. I spoke to Mo (or Moe) who then informed me that because I was loyal customer, they would see how they could help out. The following morning Dana calls me to let me know that to reward my loyalty, the dealership would cover 50% of the cost of parts & labour for this repair. I was very pleased ...
I bought a car for my dad from Garden Motorcar. Great organization to deal with. I strongly recommend you buy a car from them.
Good quality
Awesome
This review is for Steve Roman. I recently had a question in respect to my vehicle. I asked Steve to look into this matter for me and he went above and beyond what I had asked for. He was very extremely helpful, answered all questions and explained everything to me thoroughly. Kudos to Steve! Mercedes Burlington is very lucky to have an employee like Steve. Carmen Lucci
Amazing set of wheels. Staff are friendly and very informative, know a great deal about each vehicle and its performance. Made it very easy to make a sensible and reasonable choice.
I had the pleasure of working with Mike V. In sales at Mercedes. He managed to get me exactly what I was looking for and made everything happen so smoothly. He went above and beyond in meeting my delivery date and managed to get me back on the road quickly! I highly recommend him to anyone looking to buy at Mercedes-Benz Burlington. Thank you to all the staff that came together to make this deal happen!
This is my preferred service shop for my Mercedes. Fabulous facilities and great service from Peter Csurkay. Very satisfied.
I recently got my 2015 E250 Bluetec warrantied here for the bluetec field measure. A month prior, I requested to book an appointment. Peter Csurkay called me, listened to me patiently even though his team was busy with many similar calls. I received reminder notifications which is helpful. Once I dropped off the car, Peter kept me informed as to the status of the service and kindly asked if it was okay to keep the car for extra time than originally planned. I have a camera in my car, so I saw that the team cleaned the car. I also saw ...
I recently purchased my new GLC Coupe from MB Burlington. Mike Vujak is an amazing sales person. He answered all the questions and help me find the right car I wanted. A shout out to Nicole for making the finance process very easy and smooth. Enjoyed dealing with the staff. Will definitely recommend this dealership to everyone.
I was going to buy a vehicle from this dealership... sale guy was awesome (Chris Xin) the FSM was more than amazing (Krina Amalsadia) but what ended up killing the deal was the fact that I waited for almost 2 days for The CPO sales manager to give me a call back. I work in this industry... customer service but more importantly communication is key... I ended up buying from MB London. I am still giving 5 stars because I'm sure that this is a one off situation and isn't the norm... but overall the experience was great.
Second time getting a vehicle from here , Top Notch customer service from Jack Doan He made the process very easy and quick Will definitely be back , Great Job Jack .
I bought a 2012 SLK-350 from a dealership in Montreal, a goreous car!!. Drove the car back to the Hamilton area but the car had issues. Montreal instrucked me to take it to Mercedes Burlington to be checked out. All I can say is WOW!!!. The service rep assigned to my car was Mo Sakaji and what a job he did, great communication. He worked directly with the dealership in Montreal and resolved ALL the issues under warranty, nothing major, but now the car is amazing. I can not streess enough how the dealership, especially Mo, gave me one of the ...
Unfortunately due to an unfortunate mishap, I needed to have repair work done on my new Mercedes. I can’t tell you enough how pleased I was from start to end! I reached out to my sales associate, Jack Doan, that knew how upsetting this mishap was to me and Jack made sure that I was in great hands with his team in getting the repairs completed. Jack always puts his clients first and continues to think like a customer. Jack is extremely professional and is a true asset to Mercedes. Top notch service! I was then introduced to Jeremy ...
Top tier service. Krina and Gary ensured that we got the best deal out there. I really appreciate their help. It would have been an even better experience if we got some merch/swag like another Mercedes-Benz dealership gave when we bought our first car.
Jack Doan should be the guy you talk to about your car needs at Mercedes Benz Burlington. I can tell he cares about the customers needs and not just his sale by the service he provides. Everyone as well has been pleasant to me from the reception to finance, shout out to Krina for getting in my approval quickly and setting everything up for me until my car arrives. Still waiting for my car as it was a factory order but stoked with my decision i did not choose mercedes benz oakville.The guy at Oakville was just trying to ...
Amazing customer service and they take care of everything you can ask for. Not one thing that I. An put my finger on to complain in my 3 visits
Just an absolute pleasure . Piece of mind . Polite ,even though I've heard stories my experience has been 👍
Hands down the best Mercedes dealership around! What a difference between being privately owned versus corporate. From customer care and satisfaction down to quality of service. Mo our service advisor was awesome and so was the helpful ladies at the reception desk.
Had great experience with sales and service, highly recommended
Exceptional service and professionalism.
My sales person was Jack Doan. This guy is truly excellent and truly showcases the great customer service of Mercedes Burlington. I went in there to test drive a car, at the time I was considering other options. However, due to the excellent service I received at this location, plus the excellent car quality. I focused solely on Mercedes and closed all other options. The entire team here is great. From the customer service ladies at the front desk who are just awesome to the service and parts manager David to the Senior Sales manager Jon, and the finance Manager ...
Our salesperson was Gary Kirby. He was very attentive, informative and ready with an answer to any question. The showroom is very friendly and inviting. The transaction so far has been very smooth and easy. I will keep my fingers crossed for the delivery process in a few days.
Great service department. Mo always takes good care of our cars.
Chase was a huge help when purchasing our first sprinter!
Always a great experience to be there...
A very welcoming dealership, and Jack Doan knows how to make it a 5 star experience! Always very attentive, goes above and beyond not only to secure the exact car you're looking for and get you the best deal on it, but also to support and walk you through the ownership experience. Highly recommended
I own an HVAC business and we were lucky enough to get busy really quickly. Well, we needed a new van asap. We went to all the other dealerships....every single one of them was a 90 day wait. So I went online to "build & price" a Sprinter. That night, about 2 hours after I submitted it, I got a call from Chase. He told me they had what I was looking for and we went over my options. Didn't try to upsell me on anything. We did the deal over the phone. When it came time to ...
We took my GLE in because were were having issues with the keyless entry system. Burlington Mercedes was able to get us in more than a week sooner than the alternatives. Our advisor Carlo did a fantastic job in keeping me up to date on progress and letting me know what they were looking into. When the service was complete and I was picking it up, Carlo spent time explaining what they had found through diagnostics, and what they had done to address the problem. Highly recommended!
I took my GLE in because were were having issues with the keyless entry system. Burlington Mercedes was able to get us in more than a week sooner than the alternatives. Our advisor Carlo did a fantastic job in keeping me up to date on progress and letting me know what they were looking into. When the service was complete and I was picking it up, Carlo spent time explaining what they had found through diagnostics, and what they had done to address the problem. Highly recommended!
I’m so happy to choose this place service is excellent and staff is very friendly in the past I went to Victoria st in kitchener I’ll never go back there my experience was not pleasant there this location is far for me because I live in kitchener but I’ll come back because of good service
I had a great experience purchasing my brand new Sprinter van through Chase Davis. He took his time to get to know my needs for the company and helped me pick a van that suited my needs.
Purchasing our new sprinter van at Mercedes-Benz Burlington has been a great experience .The team approach led by Chase Davis resolved design and specification details effectively, and made the process stress free. Thank you Chase for your personal attention and support and I highly recommend Mercedes-Benz Burlington as great place to purchase a vehicle.
Chase Davis was outstanding , in particular the small things like letting me test drive the vehicle by myself , getting floor mates, to giving updates on the delivery of the van. He did a great job!
Chase was the sales representative who helped me in purchasing a sprinter. He was very professional and during the process whenever I had a question, he was always there to lend a hand. He was also very patient, polite and diligent. I highly recommend him to anyone.
Our team runs Mercedes Sprinters & Metris’s - we’ve dealt with other Mercedes-Benz locations, but the service at Mercedes-Benz Burlington from our representative, Chase Davis, has been incredible. Chase has taken great care of us to ensure our business has the vehicles to keep our team going. Chase has worked hard to ensure we receive great value and continually follows up to ensure we’re doing well. If you’re looking for a new Sprinter or Metris, do yourself a favour and give Chase a call.
Hey Chase thanks really appreciate i didn't even feel I meet you first time I really thanks to you to get me out with 2021 Mercedes sprinter all luxury feature Hi if you need anything from Burlington Mercedes Benz go to Chase Davis he's the person who can make your dreams to come true again thanks Chase I'm exciting to get my New Mercedes sprinter van luxury also i will tell my friends if they're looking to buy Mercedes Benz or sprinter my next shopping Maybe 1or 2year after from you chase for my personal use
Best experience I have ever had! From sales to delivery exceptional. My salesperson Chase Davis was attentive, detail oriented and went beyond my expectations to ensure satisfaction. I would highly recommend Chase and Mercedes Burlington without question.
I recently purchased a vehicle here, and had the pleasure of dealing with Chase Davis. He was always quick to respond and very helpful. Highly recommend.
Chase at Mercedes Benz Burlington is an excellent sales rep. Professional and responsive. Always went above and beyond to assist us in any way possible!
We just ordered 2 vans from Chase Davis and received excellent customer service. He took the time to understand our needs and ensure that we received what we were looking for. He also helped us with trading in vehicles which turned out to be a lot easier than I expected. So far, everyone at this dealership has provided a fantastic level of service.
The staff was very professional and respectful. Jack was a great sales man and very polite. The dealership was fair, and open to negotiation. Highly recommended.
Patrick at mercedes benz was great. I wanted to buy a gle and he made the process easy. He has great customer service and would definitely recommend him to anyone looking to shop for a mercedes. He tried to get me the best deal possible and was there to take care of any questions and concerns i had throughout the whole process. I had a concern with a little curb rash on one of the rims and it was taken care of for me by patrick effortlessly. I thought all car salesmen forget about you once your done purchasing but ...
Had been experiencing a very specific CEL for the past few years under certain circumstances with my SLK55. It did not affect driveability (until I had it repaired and then I noticed AFTER the repair that it DID affect driveability--specifically acceleration, shift changes and a rattle which were determined to be all related). I could clear the CEL but it always returned (under WOT). Booked my appt on a Wednesday got in on the Friday and got my car back the following Wednesday. It's like a different car now with no CEL now under that specific circumstance. Peter was ...
My wife and I are thrilled with the service that we received from Mercedes-Benz Burlington. Really amazing experience. Chris was very helpful and amazing to deal with! I highly recommend dealing with him.
Bought my car on line thanks to Jack Doan who answered all my questions professionally and Krina Amalsadia who did take care of paper works,I went only ones to pickup car and everything was the way it should be ,what a nice experience visiting them and driving home happy in my baby Benz
Pleasure to buy car from,thank You Jack and Krina for all You work and help I appreciate what You did,highly recommended this dealer,only few left who we can trust😊
Jack was our sales rep and before choosing Mercedes Burlington, we have been to many Mercedes dealerships before decision. This experience has been by far the best. Will be coming back here for my next purchase.
Been in the market for a while looking for a GLC300. Found one in the Burlington Dealership and Jack Doan arranged the Test Drive for us. We liked the car but didn't like the beige interior and informed Jack about our preferences. He was quick and found another one which we liked a lot and eventually bought it. Jack Doan was very professional and looked after us at every step. 5 stars to Jack and the Burlington Dealership. Everyone was very helpful and kept us informed at every stage right through till the Delivery.
Visited the dealership and worked with Jack Doan (sales rep). He was very quick to respond to our inquiry and set us up with a test drive. Great customer service from Jack and the staff at Mercedes Burlington. Absolutely recommend giving your business to Jack and the dealership if you are in the market for a Mercedes!! 5 STAR all around!!! Can't wait to pick up our new car!!
Great dealership to buy your next Mercedes from. Jay Chamberlain was helping me out the entire time and he is great at what he does and he definitely makes the buying process so much easier. Quick at responding to your questions via email and phone. See Jay if you are getting in to you next Merc!
Great experience. Rosalea was a pleasure working with throughout. She has attention to detail and a professional who delivers excellent customer service. Steve is a patient, knowledgeable specialist who provided excellent learning at deliver. Enjoying our vehicle. Thank-you to the Mercedes- Benz Burlington team for answering or needs and wants.
A Pleasing, engaging, and satisfying customer experience. Be prepared for endless excellence when you visit Mercedes-Benz Burlington.
Very helpful dealership especially our sales person Chris. Please visit them.
Love it here!!! Just got my suv!!! Our sales professional is Jack T. Doan!! Awesome!!! Also get your coffee from BO!!!
Bought my wife’s C300, 4 years ago here and each time we’ve visited they’ve always had exceptional customer service. Coming from a BMW and Audi owner, this place really exceeds expectations.
My wife and I were looking to update our 2000 MB cabriolet with a newer model and from the moment we walked through the doors we knew we were in the right place. The staff here went out their way to make the entire process special for us. From Dana who set up our initial appointment with Jack Doan (sales person extraordinaire) to Steve Fogliato, and the resident artist Steve Gonzalves to Steve Roman who delivered the vehicle to us having the task to familiarize us with all the vehicle before we drove away. And Julie McCrodan deserves kudos for putting ...
Thanks to all Mercedes Benz team Burlington, especially to Chase! Great people, great service, very helpful, and a super car!
Thanks to everyone at Mercedes Burlington for making my new purchase to go so smoothly, especially Jack in sales who went above and beyond to have the car ready for my requested pickup day
My experience with Rosalea was truly one of a kind from our first phone conversation I could detect a true professional. Rosalea had all the bases covered, she is meticulous, efficient and willing to work for her clients. She had vehicles cleaned and waiting for me to test drive. Rosie thank you for understanding our needs and for your boundless energy and patience . I can't wait to see you and your kind colleagues again soon. 🌹
Excellent service!!! I would recommend it. The people are always nice. They took the time to listen to my concerns. I would go back. thank you.
I just serviced and detailed my car, great experience overall! The interior of my car looks new again and the outside paint looks like glass. A big thank you to Jeremy and team for taking such great care of my car.
The one star reviews are garbage ok the service and staff are the best ,like the commercial : The best or nothing.5stars plus. Excellent experience
My parents recently bought a GLC300 from this dealership. Everyone here are very friendly and helpful. Our sales representative - Ryan Coleman is a very polite and knowledgeable gentleman. With his help, we found the exact SUV we need. When the day came to delivery, there is some issue happened to the vehicle's appearance, but the managers rescheduled the delivery and fixed the issue quickly. There is also a Mandarin speaking delivery expert who helped my parents with the delivery. My parents are satisfied with their experience in this dealership. Thank you Ryan, you deserve a five star review. ...
This dealership goes over and above to make sure the customer is looked after. Recently Justin made sure my car was washed in a timely manner and despite the fact it was not in for service but only needed a top up of the blue liquid for emissions he did not hesitate to have my car washed when I asked for this.
Excellent customer service. This dealership has a great spa, cafe and team that deliver first class customer service. This dealership is much better than Oakville and Brampton.